SWK 6366 Midterm Healthcare Org. & Admin

What is the primary focus of Leadership in social work?

Leadership focuses on influencing individuals, inspiring teams, motivating, aligning individuals, and requires high emotional intelligence (EI)

What is the primary focus and function of Management in social work?

Management focuses on overseeing daily tasks, planning, organizing, encouraging, and general administration

What is Transactional Leadership?

a leadership style based on mutually accepted/expected exchanges and anticipated transactions between leaders and subordinates, where rewards are provided for task completion

What are the 4 domains of Transformational Leadership?

1. Idealized Influence

2. Inspirational Motivation

3. Intellectual Stimulation

4. Individualized Consideration

Define the “Idealized Influence” domain of Transformational Leadership

the leader acts as an ethical role model

Define the “Inspirational Motivation” domain of Transformational Leadership

the leader motivates and encourages subordinates to work toward shared goals

Define the “Intellectual Stimulation” domain of Transformational Leadership

the leader encourages curiosity, innovation, and creative thinking among subordinates

Define the “Individualized Consideration” domain of Transformational Leadership

the leader understands and supports subordinates’ personal and professional aspirations

What is Charismatic Leadership? And what are its potential drawbacks?

Focused on interactions, communicating high expectations, and enhancing subordinate self-esteem

Drawbacks are that subordinates may become overly dependent, or the leader may misuse their power

What defines an Exemplary Leader?

a leader who appreciates individuals and the collective team, has an energizing demeanor, is trustworthy, models strategic thinking, and has a proven history of goal attainment

What is Servant Leadership & its main focus?

a style primarily concerned with the leader/follower relationship, prioritizing the growth, well-being, and empowerment of followers

What are the 10 main behaviors of Servant Leadership?

Listening, empathy, healing, self-awareness, persuasion, broad thinking (conceptualization), ability to learn from the past (foresight), stewardship, commitment to subordinate growth, and community building

What is Autocratic Leadership and what are its drawbacks?

Focuses strictly on goal attainment and info needed to achieve it; rewards compliance and can seem punitive/close-minded to those who don’t comply

Drawbacks are there is little to no trust between leader and staff; highly disempowering to subordinates

What is Authoritative Leadership and what is a potential downside?

flexible style that allows for input and lets individuals assign their own tasks

Downside may be allowing staff to self-assign tasks is not always practical or effective

What is Affiliative Leadership and what is its main limitation?

builds loyalty and trust by emphasizing and praising the individual

limitation is may fail to provide necessary constructive criticism, advice, or feedback

What is Democratic Leadership and what is its drawback?

empowers subordinates, solicits feedback, and aims for consensus

drawback may be that they can leave staff frustrated due to a potential lack of decisive action and assertiveness

What is Coercive Leadership and when is it best used?

top-down decision-making that can stifle subordinate creativity

best used in small doses or during times of organizational crisis

What is Pacesetting Leadership and what must the leader watch out for?

the leader models high-performance standards for subordinates

leader must be able to recognize burnout in staff

What is Coaching Leadership?

a mentoring approach where leaders help subordinates set and reach goals; highly effective for leaders who can identify and nurture underdeveloped skills

Who posited Theory X and Theory Y, and in what year?

Douglas McGregor in 1960

What is Theory X?

assumes followers are inherently unmotivated, lack ambition, and will actively seek opportunities to avoid work whenever possibleT

What is Theory Y?

assumes followers are intrinsically motivated, seek opportunities to apply creativity, and take pride in accomplishing work tasks

Who posited Theory Z and what does it state?

Posited by Ouchi. It states followers are dedicated to the employer, team, and mission, seeking leadership guidance to enhance skills while receiving support for work-life balanceWh

What is Emotional Intelligence (EI) in leadership?

a tool to navigate human interactions by understanding both one’s own and others’ emotions

Who identified the four domains of Emotional Intelligence?

Daniel Goleman

What are the four domains of EI?

1. Self Awareness

2. Self-Management

3. Social Awareness

4. Relationship Management

What are the core focuses of a Leader (as opposed to a manager)?

organizational culture (morale, motivation), long-term goals/visions, transparent communication, self-reflection/self-awareness, and constant improvement

What are the core focuses of a Manager (as opposed to a leader)?

overseeing daily tasks, organizing/planning/controlling, placing people in positions that match their strengths (finding “flow”), avoiding personality clashes, and relating to staff

What are some key shared traits between effective leaders and managers?

revealing vulnerabilities to build trust, adapting communication styles, self-reflecting/regulating, engaging staff, managing emotions appropriately, and championing change and organizational culture

What is the Social Change Model of Leadership?

a framework highlighting collaborative group processes where everyone can grow and serve as leaders; supports social change learning, and incorporates individual, group, and community values (similar to distributive leadership)

Why must leaders and managers practice cultural competence and bias awareness in social work?

to empower others toward social change, understand diverse communication styles, and reflect on how differences are approached relative to individual and group values

What are they key components of mastering an organizational strategy statement?

Mission (why you exist)

Values (beliefs/behaviors)

Vision (what you do)

Strategy (competitive game plan)

Balanced Scorecard (how you monitor/implement it)

What are the three key elements of a strategic objectvie?

Objective: specific, measurable, and time-bound

Scope: client, geographic boundaries, & how to deal with them

Advantage: why clients should use your program (differentiation)

What is the difference between Sensing and Intuitive communication styles?

Sensing focuses on literal facts, concrete realities, immediate experiences, and action

Intuitive: focuses on theories, imagined posibilities, meaning and understanding they “why”

What are the four combinations of Sensing/Intuitive communication categories?

1. Sensing Thinkers: Action & Meaning

2. Sensing Feelers: Action & Caring

3. Intuitive Thinkers: Meaning & Structure

4. Intuitive Feelers: Meaning & Caring

What are the core rules of handling a crisis communication situation?

focus on what went right, own what went wrong, state action steps and remedy plans, instill confidence/accountability, and address both your team and the public

What are the four fundamental truths about managing conflict?

1. Conflict is inevitable

2. Conflict can be positive

3. Conflict can be managed

4. Resolution is not always the goal

What are some key strategies for managing conflict as a leader?

maintain a healthy environment, communicate clear goals, set disagreement ground rules, anticipate conflict areas, know when to intervene, & recognize when conflicts aren’t yours to fix

What are the main goals of Public Relations (PR) in social work?

identify/contact key constituencies, build donor support, utilize social media, convey organizational brand, write annual appeal letters, and build good press relationships

What are the core steps of developing marketing campaign?

define goals, define the audience, figure out the best communication channels, set time/money/energy limits, & determine how to measure success

What are the best practices for making meetings productive?

first, decide if a meeting is actually needed. if yes, apply planning/organizing/directing/controlling, use checklists, and ensure proper follow-up

How do organizations typically approach decision-making?

they use a combination of several approaches, often using a 12-step general model as a starting point

What are the four steps of the Kepner-Tregoe process of decision-making?

1. Situational Appraisal

2. Problem Analysis

3. Decision Analysis

4. Potential Problem Analysis

What should you keep in mind when critiquing a decision-making process?

focus spotlight on content rather than process, & be prepared for possible pitfalls along with their solutions

What does the SCARF model stand for in staff motivation?

Status

Certainty

Autonomy

Relatedness

Fairness

How do generational differences (e.g., Millennials v. Baby Boomers) impact management?

different generations have distinct workplace priorities & require tailored mentorship/coaching approaches to optimize performance

What are the three types of coaching sessions used in staff development?

1. Long-term development

2. Debriefing

3. Short-term problem solving

What is the AIM approach in diversity training, & why is it effective?

an inclusive approach that includes all groups; it typically receives the highest/best feedback from participants

What are the key benefits of mentorship in developing leaders and managers?

it helps leaders/managers feel more confident & effective in their roles, while also fostering growth & development in their staff

What are the three types of mentoring approaches?

on-the-job training; blended approach; integrated approach

How can a lack of leadership experience be addressed in social work?

through personal & professional development, as well as mentoring, to actively increase confidence

What key managerial skills & practices help increase workplace productivity?

practicing self-care, creating task lists, and keeping and eye out for ADT

What is organizational culture?

the perceived & expected behaviors within an organization that reflect its underlying expectations, values, & philosophy

How should leaders & managers deal with cynicism & complacency?

by leading, inspiring, & motivating staff to move past cynicism and complacency in order to perform at an optimal level

What is a key skill set for leaders and managers to stay on top of organizational operations?

maintaining active contact and communication with various departments & outside representatives