B2: Communicating with customers

What is face-to-face communication?

Communication where customers speak directly to an employee in person.

What is one advantage of visiting a bank branch?

Customers can receive personal support and discuss complicated financial problems.

What is one disadvantage of visiting a bank branch?

Branches have limited opening hours and customers may need to travel.

What is online banking?

Using a bank's website to manage accounts and complete financial transactions.

What is one advantage of online banking?

It is convenient and generally available 24 hours a day.

What is one disadvantage of online banking?

It requires internet access and customers may face online security risks.

What is telephone banking?

Using a telephone to access banking services and speak to customer service representatives.

What is one advantage of telephone banking?

Customers can receive assistance without travelling to a branch.

What is one disadvantage of telephone banking?

Customers may experience long waiting times.

What is postal communication?

Using letters and posted documents to communicate financial information to customers.