Grade 11 Tourism: National Senior Certificate Review

Comprehensive vocabulary flashcards covering key tourism terms, sectors, marketing concepts, heritage sites, transport, and customer care from the Grade 11 Tourism examination.

Transatlantic flight

A long-haul flight that crosses the Atlantic Ocean, such as a direct flight traveling between Johannesburg, South Africa and New York, USA.

Above-the-line advertising

Promotional techniques directed at a broad, untargeted mass audience using conventional mass media communication channels such as billboards, posters, television, and radio.

Below-the-line marketing

Targeted promotional tools focused on specific consumer groups, including in-store discounts, promotional sponsorships, personal selling, and trade exhibitions.

Biometric scanner

An airport security machine that verifies a passenger's identity by scanning and authenticating unique biological features, such as fingerprints or facial geometry.

TOMSA levy

A voluntary tourism marketing levy added to customer invoices in sectors like car rental and hospitality that is collected and paid to Tourism Marketing South Africa to promote the country.

MICROS-Fidelio OPERA

A specialised electronic property management and central reservation software system utilised across the hospitality industry to manage guest bookings and hotel operations.

Sho't Left

A South African national marketing campaign created to encourage local residents to travel within their own country and stimulate domestic tourism growth.

Package tour

A pre-arranged holiday package sold at an inclusive price that combines transport, accommodation, transfers, and designated sightseeing activities.

Scheduled tour

A tour that operates according to fixed, predetermined departure dates and timetables, featuring a specified tour code alongside clearly listed inclusions and exclusions.

Bank Selling Rate (BSR)

The rate of exchange applied by a commercial bank or foreign exchange bureau when selling foreign currency to an outbound traveler in exchange for local currency.

Bank Buying Rate (BBR)

The rate of exchange applied by a commercial bank or foreign exchange bureau when purchasing foreign banknotes back from a returning traveler into local currency.

Multiplier effect

The economic cycle whereby tourist expenditure circulates through local businesses, generating direct and indirect employment and multiplying income within the regional economy.

Royal Hills of Ambohimanga

A UNESCO World Heritage Site in Madagascar that consists of a royal city, royal burial grounds, and sacred places representing the pre-colonial kingdom.

Skeleton Coast

A remote coastal region in the Namib Desert of Namibia, named after the whale skeletons and maritime shipwrecks scattered along its shores.

Virunga National Park

A protected national park in the Democratic Republic of the Congo renowned for mountain gorilla safaris, where tourism revenue directly finances gorilla conservation.

Lobola

A traditional African marriage practice, observed in Xhosa culture, where the groom provides compensation, traditionally in the form of cattle, to the bride's family.

SAHRA

The South African Heritage Resources Agency, the national statutory body established under the National Heritage Resources Act to protect and conserve the national estate.

Compartment

A partitioned room or enclosed passenger cabin within a larger passenger train carriage designed to carry multiple travelers.

Coupe

A smaller, private passenger train compartment designed specifically to accommodate only $2$ travelers.

Bedding ticket

A ticket purchased on long-distance passenger rail services like Shosholoza Meyl allowing passengers to hire blankets and pillows for their journey.

Contract fee

A standard administrative charge levied by a car rental agency to cover the processing and handling costs of drawing up the vehicle rental agreement.

Additional driver surcharge

A fee charged by a vehicle hire company allowing another licensed individual to be legally registered and covered to drive the rented car during the hire period.

Collision Damage Waiver (CDW)

A vehicle rental insurance provision where choosing standard basic cover yields a lower daily premium but imposes a higher excess liability if damage occurs.

Gautrain Gold Card

A smart transit access card required by passengers to open automatic fare gates, access platforms, and ride the Gautrain system.

Self-service check-in kiosk

An interactive touchscreen terminal at airport departures where passengers use booking references or identification to select seats and print boarding passes independently.

Global Distribution System (GDS)

A worldwide computerized network—such as Amadeus, Galileo, Worldspan, or Sabre—that provides travel agents real-time access to reserve airline seats, hotel rooms, and car hire.

Well-to-do-Mzansi Families

A domestic tourism market segment composed of affluent South African families who prioritise dedicated holiday time with their children, often booking upscale $5\text{-star}$ establishments.

High Life Enthusiasts

A domestic tourism market segment comprised of trend-conscious travelers who prefer weekend breaks focused on boat cruises, fine dining, nightlife, and socialising.

Spontaneous Budget Explorers

A domestic market segment composed of adventurous, budget-conscious travelers who set off on unplanned road trips with friends to explore new locations.

Kosher

Food prepared in strict adherence to Jewish dietary regulations, which excludes items such as shellfish, pork, and the mixture of meat with dairy.

Halal

Food and beverage options prepared in compliance with Islamic dietary law, specifically consumed by Muslim tourists.

Rovos Rail

A luxury passenger train service based in South Africa known internationally as one of the most opulent and luxurious trains in the world.

Concierge

A hotel hospitality professional who assists guests by arranging transportation, booking sightseeing tours, reserving tables, and offering local recommendations.

Beitbridge

The primary inland international border crossing and transit gateway linking South Africa with Zimbabwe.