Stress (MGMT 300)

hindrance

role conflict - 2 things at once

role ambiguity - unfamiliarity/lack of clarity of what to do

role overload - excessive workload

daily hassles - unnecessary paperwork and meetings

emotional labor - customer facing roles

challenge

time pressure - not enough time for a task

work complexity - work exceeds the capability of the person

work responsibility - nature of obligation that a person has to others

stressors

demands that cause people to experience stress; problematic when they induce strain

strain

negatve consequences that occur when stress is too high

physiological strain

illness, high blood pressure, heart disease, back pain, stomachaches, headaches

psychological strain

depression, anxiety, irritability, forgetfulness

behavioral strain

alcohol and drug use, teeth grinding, compulsive behavior

symptoms of burnout

exhaustion (im tired), inefficacy (i cant do it), cynicism (im detached from my work)

emotion focused coping strategies

aims to manage the emotional response to stress

problem focused coping strategies

aims to manage the stress situation itself

communal coping strategies

when others try to help out with oyur stress