Hobby Lobby Register Procedure Test Review

Comprehensive vocabulary flashcards covering cashier procedures, register operations, return policies, tax exemption rules, emergency codes, and employee guidelines based on the Hobby Lobby Register Procedure Test.

Crossbar Method

The required procedure for recording a check writer's personal information on a check, consisting of the State of ID, Customer's ID Number, Date of Birth (MM/DD/YY, 6 digits), and Phone Number (with area code).

Non-Receipted Refund Policy

A refund processed when a customer does not have their original sales receipt; it requires an Account Lookup or issuing a refund at the lowest selling price of the merchandise within the last 60 days.

Receipts Over 90 Days Return Policy

Returns presented with an original sales receipt that is over 90 days old may be accepted only with the approval of a member of management.

Cut Fabric Return Policy

The guideline stating that if a customer uses only a portion of purchased fabric and attempts to return the unused portion, the return can be accepted only with a member of management's approval.

Non-Returnable Online Bulk Orders

Any single line item totaling $250.00$ or more on an online order (excluding Christmas Trees, Furniture, and Wall Décor items priced individually over $250.00$) that cannot be returned at a store location.

Credit Card Return Prompt

The required question a cashier must ask the customer before selecting 'Refund Original Card': 'Your return today will be refunded to the original card used for the purchase. Is this okay?'

Lost and Found Handling Procedure

The requirement that any credit card, gift/exchange card, money, cell phone, purse, wallet, or other item found in the store must be given to a member of management to be taken to the cash office.

Lost and Found Label Requirements

The mandatory information recorded on any found item: date and time found (if known), location where found, name of the finder (with contact info if money), and notes on whether and when the customer was contacted.

Suspected Unpurchased Merchandise Procedure

The procedure when a customer attempts to exit with unpurchased items: instruct a cashier to page management to the front registers, politely ask to inspect the receipt, and politely request they return inside if no receipt is shown.

Identical Items with Differing Prices Rule

Cashiers must ring up each identical item at its specific listed price; however, if the customer points out the differing prices, the cashier must ring up both items at the lowest price.

Post Void

A register operation performed immediately by a Customer Service Manager (CSM) or a member of management to reverse a completed transaction when an error with a sale or refund is discovered.

Suspicious Currency Inspection

The policy requiring all $100.00$ bills, or any bills that appear suspicious, to be examined using a UV flashlight or a UVeritech machine.

Register Departure Protocol

The mandatory requirement that a cashier sign off or lock their register whenever stepping away for any reason or duration (e.g., rest break, meal break, or assisting a customer).

Damaged/Expired Food Merchandise Policy

The rule requiring open or expired bags of candy or food to be given immediately to management to be destroyed and discarded in the trash compactor; taking such unpaid merchandise constitutes theft and leads to termination.

HL Tax ID Card Issuance Rule

The requirement that a Customer Service Manager (CSM) or a member of management be involved every time a new HL Tax ID Card is issued, with physical proof of exemption provided and card details recorded on the long form.

'Not Authorized for this State' Message

A register alert indicating a scanned HL Tax ID Card is not valid in the store's state; cashiers must explain the status is not recognized locally and contact management if the customer disputes it.

'Card Expired' Message Protocol

The procedure when a scanned tax card shows expired: the customer must be informed, must present valid proof of tax exemption, and must fill out a new long form before a new HL Tax ID Card can be issued.

Register Procedure Test Passing Standard

The training standard requiring an employee to achieve a score of $90\%$ or better; an employee missing more than $10\%$ of questions must be retrained and retested.

Beginning Transaction Greeting

The mandatory opening question every cashier must ask before starting any checkout: 'Did you find everything okay?'

Ending Transaction Statement

The mandatory closing statement spoken to every customer at the conclusion of a transaction: 'Thank you for shopping at Hobby Lobby.'

Customer Queue Limit

The operational standard requiring cashiers and the CSM to ensure no more than 2 to 3 customers are waiting in line at any time.

Code 1

The P.A. system code announced to request Customer Service.

Code 2

The P.A. system code announced to request Change Needed.

Code 3

The P.A. system code announced to request a Refund.

Code 4

The P.A. system code announced to request a Price Check, used when an item lacks a price tag to determine its price and whether it is a 'Your Price' item.

Code 5

The P.A. system code announced to request Shopping Cart Retrieval.

Code 6

The P.A. system code announced to call for Department Returns.

Code 7

The P.A. system code announced to request Management assistance.

Code 8

The P.A. system code announced to call for Stockman Clean Up.

Code 9

The P.A. system code announced to call for Box or Trash Pick Up.

Code 10

The P.A. system code announced to alert staff to a Security Problem.

Code 99

The emergency P.A. system code announced to report a Fire.

Code Adam

The emergency P.A. system code announced to initiate procedures for a Missing Child.

Damage Discount Authority

The authorization rule stipulating that only a senior member of management (or an assistant manager if a senior manager is not on duty) is permitted to approve any damage discount.

Food Department Ringing Rule

The policy requiring all edible items to be rung up under the 'Food' department buttons ('Food', 'Candy', or 'Gum'), regardless of their department of origin or if they are on sale.

'Your Price' and 'Reduced' Stickers

Yellow 'Your Price' or day-glow orange 'Reduced' stickers/tags that denote final pricing to which no additional item discounts of any kind may ever be applied.

School/Church Discount Requirements

A discount policy requiring merchandise to be charged to the eligible organization and paid for with an A/R card, credit card, or check with the organization's preprinted name on the face.

Employee Discount Family Eligibility

The policy stating that, beyond the employee, only the employee's legal spouse and immediate family members residing in the same household may use the discount, and only when accompanied by the employee and/or spouse.

Local Store Employee Purchase Rule

The rule requiring all employee purchases to be rung up by a member of management or one designated authorized employee (other than the CSM) at one specific register, regardless of transaction amount.

Fabric Department Button Items

The only items authorized to be rung under 'Fabric': remnants and items cut by the yard listed on a fabric ticket / 'Fabric Sales Book' (e.g., fabric, ribbon, trim, lace, interfacings).

Custom Frames Department Button

The specific register department button under which the 'Your Price' total for both short and long Custom Framing tickets must be entered.

Manual Pattern Barcode Entry

The exact 12-digit number sequence (including outer prefix and check digits, e.g., 023795578578) that must be typed into the register when a pattern barcode fails to scan.

Card Handling and ID Restriction

The customer payment rule strictly forbidding cashiers from physically handling a customer's credit/debit card or demanding personal identification during a card transaction.

Premature Drawer Opening Protocol

The procedure when a register drawer opens during an intended credit/debit transaction; payment has not been received, and the cashier must immediately call a CSM or management for help.

Check Acceptance Policy

The store policy accepting business and organizational checks, while personal checks are accepted solely at the discretion and approval of a member of management.