Chick-fil-A Product Description Test Guide

Flashcards covering menu items, ingredients, preparation rules, POS instructions, and store policies from the Product Description Test Guide.

What is the total point count and minimum passing score for the Product Description Test?

The test has 88 total points. The minimum required passing score is 90% (79 good answers). More than 9 wrong answers means you don't pass.

What comes on the Original Chick-fil-A Chicken Sandwich?

White bun, with ONLY pickles.

What ingredients come on the Chick-fil-A Deluxe Sandwich?

Lettuce, Tomatoes, American Cheese, and pickles.

What count options are available for Chick-fil-A (Crispy) Nuggets?

8 or 12 count.

What count options are available for Chick-n-Strips?

3 or 4 count.

What comes on a Spicy Chicken Sandwich?

White bun, with ONLY pickles.

What ingredients come on a Spicy Deluxe Sandwich?

Lettuce, Tomatoes, Pepper Jack Cheese, and Pickles.

What ingredients come on a Grilled Chicken Sandwich?

Multigrain bun, Lettuce, and Tomatoes.

What ingredients come on a Grilled Chicken CLUB Sandwich?

Multigrain bun, lettuce, tomato, bacon, and Colby Jack cheese.

What count options are available for Grilled Nuggets?

8 or 12 count.

What options are available for the Grilled Chicken Cool Wrap?

Veggie and Spicy Southwest Cool wrap.

What two items come standard with a meal?

Medium Fry and Medium drink.

What 3 ingredients make up the base of every salad?

Romaine Lettuce, Cabbage, and Spring mix.

What ingredients are included in a Market Salad in addition to the base?

Berries (strawberries, blueberries), Apples, and Blue cheese.

What ingredients are included in a Cobb Salad in addition to the base?

Roasted corn, Monterey Cheddar blend, Bacon Crumbles, Grape Tomatoes, and Sliced egg.

What ingredients are included in a Spicy Southwest Salad in addition to the base?

Corn/black beans mix, Monterey cheddar blend, and Grape tomatoes.

What seasonal items are listed in the product description test guide?

Chicken and Waffles Sandwich, S'mores Milkshake, and Pineapple Dragonfruit Lemonade.

What ingredients make up the Kale Crunch Side?

Kale, Cabbage, Apple Cider, and Dijon Mustard Vinaigrette.

What are the 7 sides listed on the menu?

Waffle fries, Chips, Mac & Cheese, Fruit cups, Cookie/Granola Parfait, Kale Crunch, Chicken Noodle Soup, and Side Salad.

How much ice goes into a soda or lemonade compared to a 1/2 Tea?

Half the cup for soda or lemonade; fill the cup for 1/2 Tea.

What cooking oils are used for chicken, fries, and grilled chicken?

Peanut Oil for chicken, and Canola Oil for both Fries and Grilled Chicken.

How many sauces are served with an 8-count breaded nugget entree?

One (1).

True or False: We prepare well-done items.

False (we do not).

Which salad is served with Red bell peppers?

Cobb Salad.

Which menu items are served with Granola?

Market Salad and Parfait.

Which menu items are served with Roasted Almonds?

Kale Crunch and Market Salad.

Which salad is served with Chili lime Pepitas and Tortilla Strips?

Southwest Salad.

What condiment is served with Chicken Noodle Soup?

Saltine crackers.

Which sandwiches are served with Honey-roasted BBQ?

Grilled Sandwich and Club Sandwich.

What are the hours for breakfast service?

6:30 am - 10:30 am.

What are 3 breakfast entrees listed on the test guide?

Chicken Minis, CFA Biscuit, and Egg White Grill.

When does lunch service start, and what is the rule if a guest orders lunch during breakfast?

Lunch items start at 10:30 am. Guests can order lunch during breakfast but have to wait 5-10 minutes. No Mac n Cheese or soups are available until 10:30 am.

How are food costs and paper costs relevant to your role?

We do not want to waste items. We want to be good stewards who serve properly, do not constantly throw away, and care for what’s been given to us to use.

What are the 4 entree options for kids' meals?

a) 5 Ct. Crispy Nuggets, b) 5 Ct. Grilled Nuggets, c) 2 Ct. Strips, d) Medium Mac & Cheese.

What are the 5 side options for kids' meals?

Small Fries, Apple Sauce, Small Mac&Cheese, Small Fruit Cup, and Potato Chips.

What can you replace the Ice-Cream with on a kid’s meal?

An Ice-Dream Cup or Cone.

What is the correct chicken type that goes on each salad (Cobb, Southwest, and Market)?

Cobb Salad: 8 Crispy Nuggets; Southwest Salad (SWSld): Spicy Grilled Cold Filet; Market Salad (MktSld GRL): Cold Grilled Filet.

What are the desserts served on the menu?

1) Brownie, 2) Ice cream Cone/Cup, 3) Milkshakes, and 4) Cookies.

How do you ring up a salad with extra chicken?

Press the “extra chicken button” on the bottom right of each salad option and choose the correct chicken (Cobb: Extra 8ct. Nuggets; Market: Grilled Filet; Southwest: Grilled Filet).

What are all 7 sauces listed on the test guide?

1) Barbecue, 2) Buffalo, 3) Ranch, 4) Chick-Fil-A, 5) Honey Mustard, 6) Siracha, and 7) Polynesian.

How do you ring up a grilled sandwich with a gluten-free bun?

Subtract(-) the multigrain bun, add(+) the gluten-free bun, and then call it out through the walkie-talkie.

How do you ring up a Bag of Ice?

Go to Catering Pick Up > Beverages > Bag of Ice > click “no” to not change the location pickup, and then call it out through the walkie-talkie.