Human factors midterm

What are the 5 types of workers at the highest risk of workplace violence

Direct contact with customers

Travel in a vehicle most of the day

Secure/handle goods

In a community based setting

Working with unstable people

What are the 4 steps of risk assessment

Review operations

Assess the nature of the business

Assess the attributes of the workers

Assess the nature of the work environment

What are the 6 components of a violence prevention program

Written policy

Regular risk assessment

Prevention procedures

Worker and supervisor training

Procedures for reporting and investigating incidents

Incident follow up and program review

What are the 5 causes of occupational musculoskeletal injuries

Repetitive motions

Forceful exertion

Sustained/awkward postures

Vibration

Mechanical compression

What are the BIG 3 factors for injury

Force

Posture

Repetition