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Cultural Competence
The ongoing process of developing the ability to provide safe, effective, quality care that meets each patient’s cultural, social, and language needs
Include the patient’s beliefs and preferences in
their care plan
Ask about dietary restrictions rather than
choosing a diet based only on the patient’s religion
Culturally and Linguistically Appropriate Services (CLAS)
Providing services that respect and respond to the patients cultural and communication needs
CLAS Examples
Offer language assistance at no cost to the patient and explain that it is available
Use qualified interpreters
Provide understandable teaching materials in appropriate languages
Accommodate hearing, vision and other communication needs
Culture
Consists of learned and socially transmitted beliefs, values, customs, behaviors, and ways of living that influence worldview and decision making.
Characteristics of Culture
Learned through family, school, community, and other groups
Shapes identity, behavior, and beliefs about health and illness
Includes characteristics that remain stable and others that change over time
Influenced by nationality, race, gender, age, religion, and a whole bunch of other stuff
Spirituality
A persons sense of meaning, purpose, hope, and connectedness
Religion
Organized beliefs and practices associated with a faith tradition or community
Subjective Cultural Data
Comes from what the patient or family tells you about beliefs, preferences, experiences, and practices.
When gathering Subjective cultural data you’d ask what type of questions?
Open-ended questions
Family health and exposure Question
What health conditions run in your family? Are environmental exposures affecting your health?
Communication Questions
What language do you prefer for speaking and reading?
Would you like an interpreter?
How would you like to be addressed?
Cultural Affiliation Questions
What cultural groups or traditions are important to you?
Restrictions and modesty Questions
Are there preferences about touch, body exposure, or the gender of your caregiver?
Development and life events Questions
Are there traditions related to pregnancy, birth, aging, or death that you want included in your care?
Economics Question
Do costs or insurance concerns make it difficult to obtain care?
Education and Learning
How do you prefer to learn: demonstration, discussion, written information, or videos?
Health Beliefs and Practices
What do you believe caused this illness?
What treatments or remedies have you tried?
Family and Social Support Questions
Who supports you?
Who would you like involved in healthcare decisions?
Nutrition Questions
What foods do you usually eat?
Are there foods you avoid or times when you fast?
Religion and spirituality Questions
Are there beliefs or rituals you would like us to support?
Values Questions
What beliefs or preferences should we consider when planning your care?
Assessment of Cultural Practices
Focus on what the patient actually does to maintain health and manage illness
Prevention and Support
What activities help you stay healthy?
Who helps manage your health?
Medicines and Remedies
What over the counter medicines, herbal teas, or folk remedies do you use? For what conditions?
Pain and illness behavior
How do you express and manage pain? Do you rest or continue normal activities when sick?
Treatment Preferences
Do you have objections to blood transfusions? Are organ donation and transplantation acceptable to you?
Ask about traditional remedies because combining them with prescribed treatments may cause
Adverse reactions
Assessment of Spiritual Practices
Assess what gives the patient strengthm, hope, meaning, and support
Spiritual Practice Assessment Questions
Who or what gives you strength and hope? Is prayer part of your life?
How do you express your spirituality? What beliefs guide your life?
How does your faith help you cope with illness?
What spiritual or religious support would you like? Is there a spiritual leader you want involved?
What does suffering or dying mean to you? What are your spiritual goals?
What helps you get through this healthcare experience? How has illness affected you and your family?
Ask rather than
Assume