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Discriminative listening
Look past the words you hear to detect the underlying message
Recognize the differences in accents, tones, and emphasized sounds
Comprehensive listening
The understanding of the thoughts, ideas, message
Making sense of the sights and sounds
Therapeutic listening
Getting the speaker to disclose difficult situations and feelings, both happy and sad
Emotional sensitivity
Non-judgemental response
Emotional sensitivity
Ability to infer emotional state
Critical listening
Hearing what someone says identifying key points and/or arguments and solidifying your opinion
Appreciative listening
Enjoying the story, music, poetry, information you hear
How to handle contentious interviews
Plan your interview
Phrase your questions in the right way
Be objective and factual
Defend your self from attacks
Stand your ground
Tips for journalistic interviews
Having a list of basic questions to have an idea of things
Make your interviewee feel at ease = rapport
Ask open-ended questions; avoid closed-ended questions
Do not ask double-barreled questions
Do not ask long, rambling questions
Pay attention to your interview subject
Let the subject answer the question
It’s okay to say, I don’t understand, please explain
Structured interview
Well-prepared and fixed questions
Behavioral, situational, and emotional question types
Best suited: Quantitative or empirical data; panels/debate
Unstructured interview
Minimal prep
questions up to interviewer
freestyle questions
open ended questions
Best suited: Qualitative/informational gathering
Information-giving interview
Persuasive in interactions
Purpose: Gather accurate, insightful, and useful info
Some questions are created prior to the interview, and others on the spot (semi-structured)
Selection interview
Requires a selection process and decision (ex: job interview)
Research interview
collecting data for research and knowledge
more beneficial for the interviewer, rather than the interviewee
Persuasive interview
Develops info and insight within situations of direct interpersonal influence
Helping interview
Gets more info on how to help people meet goals (sometimes psychological or health goals)
Leading question
Questions shaped in a way to push for a certain answer
On the record
All statements are directly quotable and attributable, by name and title to the person making the statement
Most valuable type of attribution
On background
All statement are directly quotable but can’t be attributed by name or specific title
Off record
Information is for the reporter’s use only and is not to be published
The quote or info from the source may not be used in a story or for further reporting