w9 : managing diverse global teams

monocultural team

culturally homogenous teams

comprises of members who share similar cultural backgrounds, typically same country or region

uniformity in terms of language, behavioral norms, and work practices

multicultural teams

culturally diverse teams or culturally heterogenous teams

• members of different cultural backgrounds

• enhance creativity and problem-solving within team but presents challenges in communication and cohesion

global team

part of larger organization and includes members who operate across international boundaries, from different national cultures

more physical offices and face-to-face interactions

collocated team

oniste teams, group of individuals who work together in same physical location

allow direct face to face interactions

dispersed teams

virtual teams or remote teams

geographically separated and work remotely

demands use of technology to bridge physical distance and maintain productivity

global virtual team

combine ascpets of both global and dispered teams

different cultural backgrounds work together from various international locations

advantages of multicultural teams

creativity

share knowledge and experiences, process facts carefully — more innovative

challenges of diverse teams

• knowledge, identity issues

  • more difficult to develip closely-knit group, relationships, identity and trust

  • lack of mutual knowledge

  • lack of contextual knowledge

• communication styles and channels

  • language differences

  • lack of contextual knowledge

strategies of managing global teams

build a foundation for team success

identify team goals and norms, roles and responsibilities

build team trust and engagement

• face to face models

maintain team effectiveness

• develop synergy and resolve problems quickly

MBI Model

maximize the process gains

minimize the process losses

recognize manage and harness cultural differences

1) Mapping = describe characteristics of team members

2) Bridging = communication, preparing best course of action

3) Integrating = empowering participation and monitoring employee