​Section 1: The Definition Of Great Customer Service

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4 Terms

1
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Behavior in Customer Service

  • ​Great customer service is providing positive, friendly, timely and attentive service to all customers on a consistent basis. (In person, on the phone, or via email.)


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Exceed expectation

​Great customer service is going above and beyond what the customer expects.

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The aim

  • ​The aim of excellent customer service is to encourage customers to return to the business again in the future and recommend it to their friends and family.


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3 Words to define customer service

Convenience

Support

Delivery