Smile

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Last updated 2:21 PM on 5/15/26
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11 Terms

1
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social lubricant

In many cultures, a forced smile acts as a social lubricant to ease tension during awkward first encounters.

2
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maintain a facade

Public figures often have to maintain a facade of happiness even when they are going through personal struggles

3
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professional decorum

Employees are expected to uphold professional decorum by smiling at customers, regardless of their own mood.

4
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feign

It is quite common to feign a smile when receiving an underwhelming gift to avoid hurting the giver's feelings.

5
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customer-facing roles

People in customer-facing roles are often trained to display a friendly smile as part of their service standards.

6
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social etiquette

According to social etiquette, one should smile back when greeted, even if they are feeling somewhat grumpy.

7
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conceal

Many people use a smile to conceal their anxiety or discomfort during high-pressure situations like job interviews

8
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put on a brave face

When a project fails, a leader might put on a brave face and smile to keep the team's morale high

9
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social obligation

Smiling at a wedding is a social obligation to ensure the festive atmosphere is preserved for the couple

10
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plastic smile

You can usually tell it is a plastic smile because the warmth doesn't reach the person's eyes.

11
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emotional labor

Waitstaff perform a lot of emotional labor by pretending to be cheerful even when dealing with rude customers.