5: health care information and digital professionalism

what is used for digital charts and documentation

electronic medical record- emr - we use ps suite telus emr

soap -subjective objective assessment plan

how to evaluate information on the internet

ask yourself are you pleased

purpose

• objectives in developing the site

• objective is clear

• true purpose of the site should be evident

links

• evaluate the links on the site

• are they working or are they dead links

• do they link to reliable sites

editorial site

• for site content is it accurate comprehensive and current

• is there bias

• who is the consumer

author

• is the author identified

• what are there credentials

• contact info provided

site

• easy to navigate

• attractive

• efficient

ethical

• full disclosure on the site

• easy to find

date

• when was it updated

• is it current

teleconferencing

communicating between pt and healthcare professionals

interactions in realtime or asynch

improved healthcare access

better consultations

monitoring chronic ill pt

barriers to accessing online information

cost, geographic location, illiteracy, disability capacity of poeple to use technology appropriately and effectively

workplace communication

open ended questions

closed questions for clarifying

you are entitled to be spoken to respectfully so if a caller becomes abusive its your right to terminate the conversation