Exam 4 Conduct of Flight & Passenger Handling (copy)

When is the start of your duty period

• Block in

• Report time

• Time start

• Arrival in

Report time

Who assigns the cabin crew duty assignments for the aircraft

• Purser

• Captain

• Scheduling crew

• Check Flight Attendants

Purser

Upon arriving at the terminal/aircraft, each FA will …

• Conduct a safety inspection of the cabin

• Ensure they have all required items and electronics in their bags that they will carry on board the aircraft

• Verify the departure time with the ground crew

• Begin serving passengers immediately

Ensure they have all required items and electronics in their bags that they will carry on board the aircraft

True or false? Carry-on baggage, including crew baggage, must never block or interfere with the access to aisle, exits, or emergency equipment.

True

When are the preflight inspections of systems and equipment conducted by the cabin crew?

• Prior to the first flight

• After a new cabin crew has control of the aircraft cabin

• After the aircraft has been left, unattended by flight/cabin crew for any period of time

• All of the above

All of the above

Who must be present for the preflight briefing?

• Just flight deck crew members

• Purser and the cabin crew attendants

• As many flight attendants and cabin crew as possible

• Purser and captain

As many flight attendants and cabin crew as possible

________________ may be accomplished for multiple legs with the same flight and cabin crew after initial full briefing

• Preflight briefing

• Captains briefing

• Pursers briefing

• Modified briefing

Modified briefing

What form do flight attendants use to confirm completion and report discrepancies, and should not be signed until fully completed?

• PEEC

• CCR

• CCIR

• INCR

PEEC

What type of word should be used for the Flight Deck access codeword?

• A word frequently used in formal writing

• A unique word that can be used in a normal conversation

• A technical word exclusively used in aviation jargon

• A short word commonly used in during flight

A unique word that can be used in a normal conversation

When attempting flight deck entry, what indicates that the crewmember is under duress?

• The use of the secret safe word known only to the crew

• The absent use of codeword

• The use of formal language

• Both B and C

The absent use of codeword (looking more for this)

The use of formal language

When can boarding begin?

• When the maximum safety crew is present at their assigned boarding stations

• When the minimum safety crew is at or near their assigned boarding stations

• As soon as passengers arrive at the gate

• Before the ground crew has completed the necessary safety checks and preparations

  
  

When the minimum safety crew is at or near their assigned boarding stations

Why must flight attendance remain uniformly distributed throughout the cabin during boarding and TTOL

• To prevent overcrowding in specific sections of the cabin, enhancing overall comfort and safety

• To ensure passengers receive consistent service regardless of their seat location

• To maintain an even weight distribution in the aircraft during takeoff and landing

• To provide passengers the most effective egress in the event of aircraft evacuation

  
  
  

To provide passengers the most effective egress in the event of aircraft evacuation

What are some things that fight attendants positioned at the boarding door will do during boarding

• Monitor ramp and jetway

• Monitor for passengers requiring assistance

• Monitor for suspicious items and or behaviors

• All of the above

All of the above

What are some things that flight attendants positioned in the cabin will do during boarding

• Apply and ensure compliance with exit row seating procedures

• Challenge anyone without proper ID or boarding pass

• Attempt to ensure that families are seated together

• All of the above

All of the above

After the purser makes the ready-for-departure announcement, flight attendance will complete a zone count of their assigned areas and ensure that the cabin is secure. This also signals flight attendants to do what?

• Begin serving passengers small snacks and beverages

• Complete zone counts of their assigned areas

• Ensure that the cabinet is secure

• Both B and C

Complete zone counts of their assigned areas

Ensure that the cabinet is secure

Once the number is agreed upon, who will provide the zone count to the purser during report

• The right-side flight attendant for that zone

• The left-side flight attendant for that zone

• The senior flight attendant for that zone

• Either flight attendant for that zone

The right-side flight attendant for that zone

How are the all calls for the cabin secure report conducted

• Completed right FWD to right AFT, then left FWD to left AFT

• Completed left AFT to left FWD , then right AFT to right FWD

• Completed right AFT to right FWD, then left AFT to left FWD

• Completed left FWD to left AFT, then right FWD to right AFT

Completed left FWD to left AFT, then right FWD to right AFT

What cabin secure report should the purser provide to the captain either in person or via phone?

• "Verified exit rows, secure cabin, passengers seated. _____ souls are on board. May I close the boarding door?"

• “Passengers seated, cabin, secure, exit rows verified, _____ of souls on board. May I close the boarding door?“

• "Cabin secure, exit rows verified, passengers seated. _____ souls on board. May I close the boarding door?"

• "Seated passengers, cabin secure, exit rows verified. _____ souls on board. May I close the boarding door?"

“Passengers seated, cabin, secure, exit rows verified, _____ of souls on board. May I close the boarding door?“

What form is used to assign positions?

crew organizational chart

All service items regardless of type must be ________ prior to takeoff and landing

• In use

• Collected

• Thrown away

• Accounted for

Collected

Who arms their door first during departure?

Purser

When the person makes the phone call to verify departure procedures, each flight attendant will respond with what

• “(Duty position) door, fully closed, armed, and cross checked’”

• “(Duty position) door, fully closed, disarmed, and cross checked”

• “(Duty position) door, fully closed, armed, and verified’”

• “(Duty position) door, fully closed, disarmed, and verified”

  
  
  

  
  

“(Duty position) door, fully closed, armed, and cross checked’”

What is the period of time that prohibits nonessential communication between the cabin crew and flight deck crew, because it could interfere or distract any crewmember from their duty performance during the critical phase of flight?

• Taxi Out

• Takeoff

• Sterile Flight Deck

• Cruise

Sterile Flight Deck

When does sterile flight deck begin?

• Begins immediately after takeoff clearance is received from air traffic control

• Starts once the aircraft reaches cruising altitude and ends upon descent for landing

• Upon flight door closure for departure, and remains in effect until the captain flashes the seatbelt sign twice

• When the flight crew initiates pre-flight checks and ends upon reaching the gate after landing

Upon flight door closure for departure, and remains in effect until the captain flashes the seatbelt sign twice

True or false irregularities, which jeopardize, the safety of the aircraft, crew, or passengers must be reported to the captain via interphone, even though the flight deck is sterile

True

When does sterile flight deck end during ascending

• Ends immediately upon takeoff

• When the flight crew completes the pre-takeoff checklist

• After the aircraft clears 10,000 feet

• Both B and C

  
  

After the aircraft clears 10,000 feet

When must an oral safety briefing be given

• During the flight, after reaching cruising altitude

• Prior to any takeoff with passengers on board

• After landing, before passengers disembark

• Given only if requested by a passenger

Prior to any takeoff with passengers on board

When will the final cabin secure check for takeoff be completed

• After completing the safety demos

• After the boarding process is finished

• During the safety demos

• After the aircraft has taxied to the runway

After completing the safety demos

Where must the flight attendants be during the taxi out?

• In the Flight Deck assisting the pilots during taxi out

• Assisting passengers with luggage during taxi out

• At their duty stations unless performing safety related duties

• Seated in the passenger cabin during taxi out

At their duty stations unless performing safety related duties

True or False: Portable electronic devices are permitted during any critical phase of fly, or while, in view of the passengers

False

What announcement will the flight crew make when takeoff is imminent

• "Passengers, we're about to begin our ascent, please ensure your seatbelts are securely fastened."

• "Prepare for departure, cabin crew, please take your positions."

• “Cabin Crew be seated for takeoff”

• "Please return to your seats and fasten your seatbelts, takeoff is imminent."

“Cabin Crew be seated for takeoff”

When will flight attendants conduct their silent review?

• During takeoff

• During taxi out

• During decent/landing

• Both B and C

During taxi out

During decent/landing

Flight attendants must continue to monitor cabin safety throughout the flight by performing cabin, checked every ________ minutes

• 30

• 60

• 30-40

• 15-20

15-20

How many people must be in the flight deck at all times

• 2

• 4

• 6

• 1

2

True or False: A flight attendant may be allowed to loiter outside the flight deck at any time

False

Requesting entry to the deck under normal circumstances, the flight attendant should knock how many times

• Three times in slow succession

• Two times in slow succession

• Four times in quick succession

• Two times in quick succession

Two times in quick succession

To indicate a crewmember is under duress they should knock on the deck door how many times

• Three times in slow succession

• Two times in slow succession

• Four times in quick succession

• Two times in quick succession

Four times in quick succession

True or False: Unopened alcohol can be brought into the flight deck

False

Flight text should be performed, at least every _________ minutes via interphone on revenue flights and ferry flights

• 15-20

• 30-60

• 60

• 80

60

When will flight attendants begin preparing the cabin for landing and conduct seatbelt compliance checks?

• 15minutes out

• 30 minutes out

• 40 minutes out

• 50minutes out

30 minutes out

The initial descent occurs approximately…

• 15minutes out

• 30 minutes out

• 40 minutes out

• 50minutes out

40 minutes out

What indicates that the initial descent has begun

• Passengers will feel a slight decrease in cabin pressure

• Cabin crew prepare the cabin for landing

• Announcement from the captain signaling the start of the descent

• Aircraft descends below 10,000 feet

Aircraft descends below 10,000 feet

Approximately how many minutes before landing will the flight crew make a PA stating that the cab crew is to be seated for landing?

• 5 minutes

• 10 minutes

• 15 minutes

• 30 minutes

5 minutes

Where should the flight attendants be during landing?

• In the galley, preparing for meal service during landing

• Jump seat with their seatbelts and shoulder, harnesses, fashioned, conducting their silent review

• Assisting passengers with stowing their carry-on luggage during landing

• Conducting a final safety inspection of the lavatories during landing

Jump seat with their seatbelts and shoulder, harnesses, fashioned, conducting their silent review

When will the purser make the “prepare for arrival and crosscheck” announcement

• When the seatbelt signs are turned off, and the jetway/stairs are within 10 feet of the aircraft

• Upon reaching cruising altitude and initiating the descent phase

• As soon as the aircraft touches down on the runway

• After the aircraft has taxied to the gate and the engines are shut down

When the seatbelt signs are turned off, and the jetway/stairs are within 10 feet of the aircraft

What would you do if you notice any concerns during the cabin door opening upon arrival?

• Determine if it is a threat

• Shout “STOP!”

• Notify the Captain

• Both B and C

Shout “STOP!”

Notify the Captain

Where will flight attendants remain during deplaning?

• At their duty stations/door

• In the aisle ensuring passengers are fasten in the seatbelts

• In cabin collecting service items 

• All of the above 

At their duty stations/door

Flight attendants will not deplane until

• all passenger have deplanes

• the purser will instruct attendants to do so after the debriefing 

• all cabin door and lavatories have been armed and locked 

• both A and B

all passenger have deplanes

the purser will instruct attendants to do so after the debriefing

Prior to leading the aircraft, the flight attendants will

• Ensure they are dressed in full uniform with ID displayed

• Verify that all personal luggage and required items are accounted for

• turn in all incidents reports to the maintenance crew members 

• both A and B

Ensure they are dressed in full uniform with ID displayed

Verify that all personal luggage and required items are accounted for

What are the items found in the Demo Kit?

• emergency 02 mask

• life vest, and seatbelt extension

• Safety information card

• All of the above

emergency 02 mask

life vest, and seatbelt extension

Safety information card

What are the uses for Information Safety Card

• Pre departure safety briefing and Exit row briefing

• Briefing passengers with special needs or UMs

• Emergency land or ditching ABP briefing

• All of the above

Pre departure safety briefing

Exit row briefing

Briefing passengers with special needs or UMs

Emergency land or ditching ABP briefing

When would you use a folding wheelchair?

• To navigate the aisles and offer passengers complimentary snacks

• To help disabled passengers get to and from the lavatories

• To assist the pilot during turbulence by providing extra stability

• Both A and C

To help disabled passengers get to and from the lavatories

What is the preflight for the demo kit?

• All correct and required items are present

• All items are in good condition

• All items are new, sealed, and stowed away

• Both A and B

All correct and required items are present

All items are in good condition

**When would you use the demo kit?

• Pre-departure safety briefing

• special passenger/UMs briefing,

• emergency landing or ditching briefing

• All of the above

Pre departure safety briefing

special passenger/UMs briefing,

emergency landing or ditching briefing

All of the above

(same answer for when you would use the safety information card)

Where can you find spare safety info cards?

• Attached to the backs of the seats

• In the passenger forms kit

• Sealed inside the flight deck

• Tucked away in the overhead bins

• 
  

In the passenger forms kit

Adults and children are permitted to have ____ carry on items

• 2

• 3

• 4

• 5

3

What are some items that are considered personal items

• A pet hamster and its miniature habitat

• A backpack, laptop bag, etc

• A life-sized cardboard cutout of a celebrity crush

• Both B and C

A backpack, laptop bag, etc

What are some items that are exempt from the carry on limitations 

• Braces, crutches, and canes

• infant bags

• outer garments

• All of the above 

Braces, crutches, and canes

infant bags

outer garments

True or False: Under NO circumstances should carry on items be stowed in the lavatories, on the flight deck, or with emergency equipment

True

If a passenger brings baggage that cannot be accommodated in the cabin, what is the procedure 

• Explain that due to the safety regulation, items must safely AND completely fit either under the seat or in the overhead locking bin

• Allow the passenger time to remove valuables or medication from baggage

• Explain that the bag can be retrieved at the baggage claim area at their destination 

• All of the above

Explain that due to the safety regulation, items must safely AND completely fit either under the seat or in the overhead locking bin

Allow the passenger time to remove valuables or medication from baggage

Explain that the bag can be retrieved at the baggage claim area at their destination

True or False: Strapping in luggage is a last resort to stow baggage

True

What can the flight attendant do if they see a passenger with a carry-on bag they believe will exceed the carry-on limitation?

• Inform the passenger before they are seated that if their bag does not fit, it will be checked

• Politely ask the passenger to help rearrange the overhead bins to accommodate their oversized bag.

• Direct the passenger to a nearby luggage storage facility within the airport terminal.

• Offer the passenger a discount on future flights in exchange for surrendering their oversized bag.

Inform the passenger before they are seated that if their bag does not fit, it will be checked

Why is it important to ask a passenger if they are carrying any smart luggage or devices that use integrated lithium batteries

• To allow the flight attendants to provide personalized tech support for passengers' devices during the flight.

• To prevent the risk of the smart luggage hacking into the aircraft's entertainment system.

• To prevent potential interference with the in-flight Wi-Fi network

• Lithium batteries may affect the aircraft's technical operations

Lithium batteries may affect the aircraft's technical operations

If a passenger leaves the aircraft, what must be done before the aircraft can block out?

• All carryon items belonging to that passenger must be removed

• Conduct a thorough inspection of the passenger's seating area for any forgotten personal belongings.

• Confirm with the passenger's neighbors if they have seen any belongings left behind.

• Wait for the passenger to return and collect their items before continuing with departure protocols.

All carry on items belonging to that passenger must be removed

Where is it not acceptable to stowed a weapon?

• Under row of seats forward of passenger

• In an overhead compartment

• In an exit seat

• Along the sidewall of the aircraft

True or False: Rifle muzzles should not be pointed towards to aisle to prevent damage or a tripping hazard

True

**CRS must have 2 labels that are clearly marked showing FAA approval, which two labels are they?

• This child restraint system conforms to all applicable federal motor vehicle safety standards

• Approved for use on all intercontinental flights for toddlers and small children

• Tested and endorsed by leading pediatricians worldwide

• This restraint is certified for use in motor vehicles and aircraft

This child restraint system conforms to all applicable federal motor vehicle safety standards

This restraint is certified for use in motor vehicles and aircraft

Who is responsible for buckling in the child in a CRS

• The purser

• The flight attendant

• The legal guardian

• All of the above

The legal guardian

Ideally, where should be CRS should be placed?

• An exit seat

• In an aisle seat

• In a seat FWD or AFT of and exit row seat

• In a FWD facing window seat

In a FWD facing window seat

True or False: If a parent is traveling with two children, both in CRSs, the parent MUST occupy the window seat

False - the parent must occupy the AISLE seat

The FAA prohibits the use of ____________ during movement on the surface, takeoff, and landing (TTOL)

• Booster seats

• Belly belts

• Inflatable seatbelts

• Both A and B

Booster seats

Belly belts

They can be used after clearly the critical phase of flight

True or false: If a child is of sufficient weight and size, and can be safely and comfortably secured, it is acceptable for that child to occupy that seat, including a child under two years of age

True

True or false: A lap child can share a seat belt with another child or adult

False

True or false: When warming a baby bottle in a motion sickness bag with hot water, you should NEVER take that bag back to the passenger’s seat

True

additionally, make sure that the parent or guardian is there with you while prepare the bottle (liability)

Individual briefings must be given to any person who

• May need the assistance of another person to move to an emergency exit during an evacuation

• Wishes to request a special meal for dietary preferences

• Wants to know the location of the nearest restroom onboard

• Plans to use electronic devices during taxi, takeoff, and landing

May need the assistance of another person to move to an emergency exit during an evacuation

What are some tips interacting with people with disabilities

• See the person first, not the disability, and use positive terminology

• Offer assistance, but wait for it to be accepted before helping

• Show the same amount of respect to them as you would any other passenger

• All of the above

See the person first, not the disability, and use positive terminology

Offer assistance, but wait for it to be accepted before helping

Show the same amount of respect to them as you would any other passenger

What is a CRO

• Certified Radio Operator

• Complaint Resolution Official

• Customer Relations Officer

• Cargo Routing Operator

Complaint Resolution Official

True or False: the CRO helps crew members ensure they are netting all legal ding passengers with disabilities. Example: Used when correct care of physically disabled passengers

True

True or False: Pet containers must fit completely under the seat aft of the passenger

False, it must be under the seat FORWARD of the passenger

The preferred location to put a service animal is

A seat near the bulkhead

An exit row

In the aisle

All of the above

A seat near the bulkhead

True or False: Therapy animals should be treated the same way as service dogs

False

True or False: Battery-powered nebulizers can be used on board, but CAN NOT be plugged into the aircraft

True, It is up to the passenger to ensure that their nebulizer is fully charged for the duration of the flight

Due to the cords and tubing attached to the devices, a ____________ seat is preferred for these individuals

• Aisle seat

• Inboard seat

• Window seat

• Both and C

Aisle seat

True or False: The company does accept portable oxygen concentrator (POC) for inboard and transports and use (must be FAA approved)

True

UMs are between what ages?

• Between the ages of 5 and 14

• Between the ages of 4 and 13

• Between the ages of 6 and 18

• Between the ages of 5 and 18

Between the ages of 5 and 14

Who is ultimately responsible for the UM from the moment they board until the UM deplanes?

• Purser

• Captain

• Legal guardian

• Gate security

Purser

Anytime a UM is not on the aircraft, they must be escorted by ________ at all times 

• The Purser

• A company employee

• The Captain

• A flight attendants

A company employee

Exemptions to the alcohol policy

Medical patient under proper care

Emergencies

Charter trips

Both A and B

Medical patient under proper care

Emergencies

True or False: If a passenger is suspected of being intoxicated and is causing a scene, the flight crew should remain on the flight deck, for security reasons.

True, There is no requirement for a pilot to interview the suspect passenger

How would a flight attendant determine if a person may be intoxicated

• Talk to them, take notice if their speech is slurred

• Are their eyes focused or glazed?

• Notice if their are acting aggressive

• Do they lack coordination

• All of the above

Talk to them, take notice if their speech is slurred

Are their eyes focused or glazed?

Notice if their are acting aggressive

Do they lack coordination

If an employee fails to follow the alcohol policies (gives an intoxicated person another drink, etc) then a CCIR must be submitted within _______

• 48 hours

• 24 hours

• 5 days

• 14 days

5 days

If you suspect a passenger has been smoking in the lavatory, how would you check

• Look for cigarettes or butts in the trash

• Make no smoking announcement over intercoms

• Monitor the area and inform the pursers

• All of the above

Look for cigarettes or butts in the trash

Make no smoking announcement over intercoms

Monitor the area and inform the pursers

True or False: Simulated smoking materials such as vapes or e cigarettes fall under the same guidelines as tobacco products and are not allowed

True

Federal regulations require that smoking violations be reports within ________

• 48 hours

• 24 hours

• 5 days

• 14 days

24 hours

True or False: Are emotional support animals included in a passenger’s carry-on allowance?

True

Who is allowed access to the flight deck during flight?

flight crew members, FAs relieving pilots, jumpseating pilots

what is the difference between the PEEC and the ICMI

PEEC notates preflight discrepancies and ICMI documents inflight discrepancies or use of equipment