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Observational Research
Ethnographic Research
Focus Group Research
Survey Research
Behavioral Research
Qualitative Measures
Measurement Devices
Cultural Factors
culture, subculture, social class
Reference Groups
groups that have an effect on a person’s beliefs, decisions, behavior
Buyer Decision Process
problem recognition, information search, evaluation of alternatives, purchase decision, postpurchase behavior
Segmentation
geographic, demographic, psychographic, behavioral