chapter 10 intro to hos

public spaces, guest room areas, & laundry

three areas that are the responsibility of the Housekeeping department

Public space

areas within a hotel that is freely accessed by guests and visitors. ex. lobby, public restrooms

house person

the individual responsible for cleaning public spaces (the house)

DOH - director of housekeeping

the individual responsible for the management and operations of the housekeeping department

room status

the up-to-date (current) condition of the hotel’s individual guest room

SO - stay-over

the registered guest will stay at their room for at least one more night

OOO - out of order

the room is unrentable and cannot be assigned at the time

LO - lock out

the guest has personal items in the room and may be denied access until approved to re-enter by management.

Late check out

the guest have requested and had been given an extension of the regular check out time.

Linen

a generic term for the guest room sheets, pillowcases, tablecloths, napkins, etc. washed dried and folded in the laundry area

Terry

a generic term for the bath towels, hand towels, and washclothes washed, drie, and folded in the laundry area

On-premises laundry

OPL

Extended Stay hotel

a hotel that offers long-term accommodation for guests. With amenities such as self-serve laundry and in-suite kitchens, these hotels are cost-effective and are alternatives to renting.

Inspector

the individual(s) responsible for physically checking the room status of guest rooms and other tasks assigned by the DOH

Inspections

verifying the cleanliness, vacancy, and readiness of the hotel rooms before renting it out for other guests.

Room attendant

the individual responsible for cleaning guest rooms. Sometimes referred to as housekeeper

room attendant cart

a wheeled cart that contains all items needed to properly and safely clean and restock the guest room; also referred to as housekeeping cart

minutes per room

the average number of minutes required to clean a room.

product usage report

a report detailing the amount of inventoried item used by a hotel in a specified time period

lost and found

mislaid, lost, and abandoned property is placed in the ___

CPOR - cost per occupied room

total cost for an item or area / number of occupied rooms

laundry par level

the desired amount of laundry held on-site

sleep out

guests who had rented out a room but did not use the bed overnight