Management Practice Questions

Jackson is the billing manager for a large primary care clinic. He has expertise with the accounting software, insurance coverages, and handling client concerns. Because he possesses these technical skills, Jackson can be considered a ________ worker.

knowledge

As distribution manager, Jamie is constantly gathering information about shipping rates, improvements in logistics analysis, and competitors’ strategies for reducing distribution costs. Jamie is playing the ________ role

monitor

Evergreen Nursery, which retails plants and gardening accessories to local customers, focuses on the first law of business. Thus, Evergreen Nursery retains its competitive advantage by always

taking care of the customer

During the COVID-19 pandemic, a local wine and spirits retailer faced changes in store hours, limited supply of its products, new sanitizing protocols mandated by the state licensing board, and conversion of most sales to drive-through, curbside, or delivery. During this time, the store manager shared daily updates with employees by e-mail and on posted announcements, and she regularly updated the store’s website and social media pages. In this scenario, the store manager was playing the ____ role.

disseminator

If you were working as a vice president of human resources, you would be considered a(n)

functional manager

Hideaki is trying to further develop his soft skills. Based on what you know about career readiness competencies, which of the following actions will help him the most?

He needs to work with different stakeholders and take in their feedback when making decisions.

According to management scholars Porter and Nohria, modern managers should expect to

spend almost all of their time communicating with others.

Riley initiates and encourages innovation, fixes unforeseen problems, sets priorities about the use of resources, and works with others to accomplish organizational goals. Together, these responsibilities comprise which type of managerial role?

decisional

As the yardmaster for Onion Pacific Railroad, Brent regularly performed the management process. When Brent assigned engineers to train routes, he was ________Blank, and when he calculated how many trains arrived on time he was ________Blank.

organizing; controlling

There is interdepartmental conflict at a company that manufactures outdoor sporting goods and athletic gear. The product development team is waiting on feedback from the marketing department. The marketing department needs a budget forecast from the accounting division before it can provide this feedback. If you were the top-level manager of this company, how would you handle this situation?

I would use the process of integration and sit everyone down together to talk it through.

Which of the following initiatives would best support an employee’s journey towards self-actualization?

offering opportunities for skill development and workshops to boost career mobility

Zadie manages Dash Masters Couriers, a company that delivers packages and serves official legal notices, in a major city. Zadie has recently been studying how the couriers move through the most congested parts of the city to optimize the number of deliveries each courier can make in a shift. Which management viewpoint is Zadie implementing?

scientific management

A primary contribution made by Douglas McGregor is that managers should

be mindful of their attitudes toward employees.

Which theorist pioneered the concepts of teamwork, authority, and budgeting as necessities of good management?

Charles Spaulding

In the progression of management viewpoints, the ______ viewpoint immediately follows the behavioral viewpoint.

quantitative

In a collaborative business environment, synergy refers to the

combined output of separate components resulting in an enhanced outcome

Which researcher(s) theorized that isolating 17 specific worker motions could prevent fatigue and increase output?

Gilbreths

General Mills, Inc. utilizes executives from organizations such as Cigna, Kimberly-Clark, AARP, and Nike as

outside directors

Chyaru and her store managers are discussing the unemployment, inflation, and interest-rate trends that might affect their chain of coffee shops over the next 12 months. The managers are studying the ________Blank forces in their organization’s general environment.

economic

As posited by Carroll’s pyramid, the first and foundational responsibility of organizations in the global economy is to

make a profit consistent with expectations for international business.

Roughneck Rigs, a large oil drilling company off the Gulf Coast, wants to expand its drilling area. When practicing ________, Roughneck Rigs will hear concerns from the local community, commission reports from expert oceanographers, and they will pay attention to how all of this will impact their bottom line.

the triple bottom line

 Believing that employees should be promoted solely on the basis of merit, that no bribes will be paid to foreign officials to obtain business licenses, and that companies should offer extended maternity leave upon the employee's request are examples of

values

A national health club chain asked its 30 highest paid employees to take a 15% pay cut. Doing this, in response to recent membership declines, meant no club closures and no downsizing. This could be characterized as the ________ approach to ethical dilemmas.

utilitarian

Jack Welch recommends analyzing competitors’ strengths and weaknesses to answer the question

What does the playing field look like now?

Before moving forward with its strategic management, organizations should develop vision statements that describe

what the company wants to become and where it wants to go strategically.

Duracell, a company well-known for manufacturing alkaline batteries, derives its strategic position from which source?

few needs, many customers

As the manager of an office supply store, Raven seems to be constantly confronted with problems. She tries very hard to create alternative solutions and then evaluate them. Often, Raven implements the selected solution, but then another problem arises. She begins to express her frustrations by accusing employees of not fully executing the solution as described in her plan. What style of decision making does Raven use?

rational