Risk Management
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52 Terms
Scenario
Introduction
Risk
Types of Risks
Speculative vs Pure
Criteria for Insurable Risks
For pure risk to be insurable, it must meet… :
Developing a Risk Management Strategy
The Risk Management Process
Management Process
1. Establish the context
Risk Management Process
2. Identify and analyze risks
Revisiting the Scenario
Risks in this scenario
Risk Management Process
Evaluate and prioritize the risks
Revisiting the scenario → Prioritize risks
Risk Management Process
Select an appropriate risk management strategy and implement the technique
Exam Q on risk management
Techniques to Manage Risks
Types of Insurance for a Pharmacy
Types of insurance rec?
Risk Management Process
Monitor decisions and update the risk management program
Risk management example
Emerging Risks Associated with Modern Pharmacy Practice
OBRA 90 (& resulting changes in state pharmacy practice acts)
HIPAA and HITECH Act
Emerging Risks
ITRR (Information Technology–Related Risks)
Exam Q - know definitions
Emerging Risks
Exam Q - know definitions
Strategic -
assess compatibility of technology with mission/goals
Performance -
uncertainty inherent in IT that may keep system from meeting its technical specifications or intended use
Operational -
inadequate or failed internal processes, people and systems, or external events
RELATES TO CYBERSECURITY
Psychosocial -
safety and health hazards that technology poses to employees in the workplace
CARPAL TUNNEL WHILE WORKING
Pharmacy Risk Paradigm
Revisiting the Scenario
Emerging risks
Risk Management in Pharmacy (Baker)
Medication Errors
The Risk Management Process
Definition → NCCMERP
Preventable → Exam Q likely
Relationship between Medication
Errors and Adverse Drug Events
Drug figure
Dispensing Errors: Calculating your Risk
Example
What are the odds?
• Is a 1% error rate realistic?
Medication Error Research:
What do we know?
Types of Medication (Med) Errors by Medication Use System Part
Dispensing Error Rate
What is the highest dispensing error rate reported in the literature?
1. less than 1%
2. 1%
3. 2%
4. 3%
5. more than 3%
5. more than 3%
The Pharmacists Mutual Claims Study: Dispensing Errors
Claims Study - Dispensing Errors
Mechanical vs Intellectual
The Pharmacists Mutual Claims Study: Dispensing Errors
FOCUS-PDCA
FOCUS-PDCA continued
Methods for Dealing with an Error
Dealing with an Error
Reporting and data gathering
Internal vs External
Dealing with an Error
Possible emotions/feelings experienced?
Med Error Disclosure Study Results
Dealing with an Error
Possible emotions/feelings experienced?
Dealing with an Error
Productive ways to deal with emotions and the error
Practice Question
