Business Grade 9

Chapter 5 Business objectives and stakeholder objectives Chapter 6 HRM and Chapter 7 Organisation and management

objective

a statement of a specific target to be achieved by a business

stakeholder

an individual or group that has an interest in a business because they are affected by its activities and decisions

job description

a document that includes the job title and a list of the key points about a job, key duties, responsibilities and accountability

person specification

a list of the qualifications, skills, and experience and personal qualities looked for in a successful applicant

curriculum vitae (CV)

a document that outlines the details of the education, qualifications and work experience of a potential employee which can be sent to an employer when applying for a job

reference

a trusted person who agrees to comment on an applicant’s previous work, skills or abilities

internal recruitment

filing a vacant post with someone already employed in the business

external recruitment

filing a vacant post with somebody not already employed in the business

induction training

a training programme to help new employees become famaliar with their workplace, the people they work with and the procedures they need to follow

on-the-job-training

training at the place of work, watching or following an experienced employee

off-the-job-training

training that takes place away from the workplace and the day-to-day duties of the job that the employee does

organisational structure

an organisation chart denotes the number of levels of responsibility in an organisational structure

hierarchy

the number of levels of responsibilty in an organizational structure

chain of command

the way in which authority and instruction are passed down through an organisation

span of control

the number of subordinates that a manager is responsible for

flexible working

an agreement between employer and employee that allows the employee to change when, where and for how long they work to suit them

flexible hours

this allows emploees to adjust when, where and how long they work each day to suit their needs or personal situations

home working

the business allows the employees to work from home instead of working at the business office

autocratic leadership

a leadership style where the leader makes all the decisions without any input from employees

delegation

when a manager gives authority to a subordinate to carry out specific taskes and make decisions

democratic leadership

a leadership style where employees are involved in the decision-making process

laissez-faire leadership

a leadership style where most of the decisions are left to the employees to make with limited or no imput from managers

redundancy

ending of employment by the employer because the job is no longer needed

trade union

a group of empluyees who join together to protect the interests of its members