Operations

operations

designing, planning, managing, and improving the processes that convert materials and labor into goods and services as efficiently as possible

3 aspects of operations

operational, managerial, supporting

operational aspect

involves core business functions, such as UVA professors who teach, renovating buildings, etc.

managerial aspect

people who manage operations, such as CEOs, executive teams, deans, etc.

supporting aspect

everything else that allows the organization to be successful, such as tech support, food service workers, etc.

productivity

what you make and how much

productivity = outputs/inputs

efficiency

how you optimize your resources

efficiency = actual output/standard output

process design

optimizing workflow and procedures through

• mapping steps in process (critical paths)

• analyzing efficiency (quantitative/qualitative)

• improving processes with equipment and people

supply chain management

all activities involved in producing and delivering products and services, both internal and external