Professionalism in Allied Health

If a patient declines treatment, the physician may override their decision if it is in the patient's best interest.

True

False

Answer: False

Tip: Autonomy = The patient decides

The brain works best when it is managing multiple tasks at a time.

Select one:

True

False

Answer: False

Tip: Multitasking = Less focus. The brain generally works better by focusing on one task at a time.

Block scheduling works best for which types of tasks?

Select one:

a. Data entry

b. Document signing

c. Filing

d. All of the above

Answer: All of the above

Tip: Block scheduling = Batch similar tasks together. Data entry, document signing, and filing can all be grouped into dedicated time blocks.

Every single interaction in a healthcare setting can affect __________.

Select one:

a. Billing

b. Self-talk

c. The waiting room

d. Patient satisfaction

Answer: Patient Satisfaction

Tip: Every interaction affects satisfaction!

Rapport is a good technique to use to __________.

Select one:

a. Improve patient satisfaction

b. Organize tasks

c. Manage change

d. Manage time

Answer: Improve patient satisfaction

Tip: Rapport = Relationship = Satisfaction.

Conflict can occur in any organization when employees with different backgrounds and priorities work together.

Select one:

True

False

Answer: True

Tip: Different people, different priorities = Potential conflict.

Asking closed-ended questions is a good way to improve patient satisfaction.

Select one:

True

False

Answer: False

Tip: Open-ended questions = Open conversation. They encourage patients to share concerns and help build rapport.

A __________ is a method used to measure your work skills.

Select one:

a. Checklist

b. Performance appraisal

c. Timecard

d. Code of ethics

Answer: Performance appraisal

Tip: Appraisal = Assessment of your work.

Decreased productivity is a benefit of organization.

Select one:

True

False

Answer: False

Tip: Organization = Increased productivity!

__________ is putting tasks in the order they must be completed.

Select one:

a. Multitasking

b. Prioritizing

c. Communicating

d. Anticipating

Answer: Prioritizing

Tip: Prioritizing = Putting tasks in order of importance.

__________ intelligence is the ability to recognize, understand, use, and manage your own emotions in positive ways.

Select one:

a. Change

b. Emotional

c. Communication

d. Scientific

Answer: Emotional

Tip: Emotional intelligence = Understand and manage emotions.

Which of the following are examples of low emotional intelligence?

Select one:

a. Argumentative

b. Defensive

c. Blaming others

d. All of the above

Answer: All of the above

Tip: Low emotional intelligence = Argue, defend, blame.

Being aware of how you are feeling and the way you are engaging others is __________.

Select one:

a. Self-awareness

b. Self-regulation

c. Motivation

d. All of the above

Answer: Self-awareness

Tip: Self-awareness = Know yourself and your emotions.

With a high level of __________, you are able to put yourself in someone else's shoes and understand how they are feeling.

Select one:

a. Motivation

b. Rapport

c. Empathy

d. Self-regulation

Answer: Empathy

Tip: Empathy = Feel what others feel.

A calm, rational response can go a long way toward calming down an angry person.

Select one:

True

False

Answer: True

Tip: Stay calm = Help calm others.

__________ see the difficulty in every possibility.

Select one:

a. Communicators

b. Empathizers

c. Pessimists

d. Optimists

Answer: Pessimists

Tip: Pessimists see problems; optimists see possibilities.

__________ refers to how confident you are in your ability or skills.

Select one:

a. Self-esteem

b. Self-confidence

c. Self-regulation

d. Self-awareness

Answer: Self-confidence

Tip: Self-confidence = Trust in your abilities.

Having a positive internal dialogue is a big part of improving your self-esteem.

Select one:

True

False

Answer: True

Tip: Positive self-talk = Stronger self-esteem.

Which of the following remains one of the most reliable treatments to combat anxiety and its symptoms?

Select one:

a. Overeating

b. Exercise

c. Communicating

d. Crying

Answer: Exercise

Tip: Exercise = Reduce stress and anxiety.

Self-regulation is the body’s reaction to challenges and demands.

Select one:

True

False

Answer: False

Tip: Self-regulation = Control your reactions.

Trust in the workplace means employees enjoy a culture of honesty, psychological safety, and mutual respect.

Select one:

True

False

Answer: True

Tip: Workplace trust = Honesty + Safety + Respect.

Which of the following can break trust?

Select one:

a. Breaking promises

b. Gossiping

c. Being tardy

d. All of the above

Answer: All of the above

Tip: Broken promises + Gossip + Tardiness = Broken trust.

__________ is common, and human beings experience it in their day-to-day personal and professional lives.

Select one:

a. Anger

b. Conflict

c. Tardiness

d. None of the above

Answer: Conflict

Tip: Conflict = Disagreements happen every day.

When conflict arises, avoid it and pretend nothing has happened.

Select one:

True

False

Answer: False

Tip: Conflict = Address it, don't avoid it.

A(n) __________ style of conflict management involves putting aside your own needs or desires in exchange for those of others.

Select one:

a. Competing

b. Avoiding

c. Compromising

d. Accommodating

Answer: Accommodating

Tip: Accommodating = Others’ needs first.

If a large number of people are involved, you should use the __________ style of conflict management.

Select one:

a. Competing

b. Collaboration

c. Avoiding

d. Compromising

Answer: Collaboration

Tip: Collaboration = Work together to find a solution.

A competing style of conflict management best fits opinionated individuals.

Select one:

True

False

Answer: True

Tip: Competing = Stand firm on your position.

In an emergency situation, you should use the __________ style of conflict management.

Select one:

a. Collaboration

b. Compromising

c. Competing

d. Avoiding

Answer: Competing

Tip: Emergency = Act quickly and take charge.

Saying "I'm sorry to interrupt, but I really don't feel comfortable talking about coworkers in this way" is a good tactic to use with which of the following coworkers?

Select one:

a. The know-it-all

b. The complainer

c. The gossip

d. The slacker

Answer: The gossip

Tip: Gossip = Redirect the conversation respectfully.

Exploring possible alternative explanations through respectful questioning of an angry patient is known as __________.

Select one:

a. Reframing

b. Patience

c. Empathy

d. Self-awareness

Answer: Reframing

Tip: Reframing = Look at the situation differently.

Interpersonal skills refer to the ability of a person to communicate effectively and positively with others.

Select one:

True

False

Answer: True

Tip: Interpersonal = Interacting with people. It means communicating and working well with others.

Employers value interpersonal skills because they contribute to positive work environments and help maintain an efficient workflow.

Select one:

True

False

Answer: True

Tip: Good people skills = Better teamwork + smoother workflow.

Teamwork involves many interpersonal skills, such as __________.

Select one:

a. Active listening

b. Communication

c. Flexibility

d. All of the above

Answer: All of the above

Tip: Teamwork = LCF

Effective __________ is the rock on which all relationships are built.

Select one:

a. Teamwork

b. Communication

c. Multitasking

d. Nonverbal skills

Answer: Communication

Tip: Communication is the foundation of relationships. Good relationships are built on clear, honest communication.

Listening is involuntary and usually effortless, but hearing is focused and intentional.

Select one:

True

False

Answer: False

Tip: Hearing = Automatic; Listening = Intentional.

Most experts agree that 70 to 93% of all communication is __________.

Select one:

a. Spoken

b. Written

c. Heard

d. Nonverbal

Answer: Nonverbal

Tip: Nonverbal = Body language, facial expressions, and gestures. Much communication happens without words.

Patient safety experts agree that communication and teamwork skills are essential for providing quality healthcare.

Select one:

True

False

Answer: True

Tip: Safe patients = Strong communication + Teamwork.

What is the first step to solving a problem?

Select one:

a. Analyze the problem

b. Choose solutions

c. Define the problem

d. Identify solutions

Answer: Define the problem

Tip: Before you fix it, figure out what’s wrong!

Good communication can prevent medical errors, improve efficiency, and increase patient satisfaction.

Select one:

True

False

Answer: True

Tip: Good communication = Fewer errors, better teamwork, happier patients.

Seeking out a mentor is one way to improve your interpersonal skills.

Select one:

True

False

Answer: True

Tip: A mentor helps you grow! You can learn better communication and people skills from someone with more experience.

Allied Health professionals who violate HIPAA or sexually harass someone at work can be terminated, incur financial penalties, and serve jail time.

Select one:

True

False

Answer: True

Tip: Professional misconduct can have serious consequences: job loss, fines, and possible jail time.

Which of the following are examples of regulations?

Select one:

a. HIPAA

b. Dress code

c. Sexual harassment

d. Both A and C

Answer: Both A & C

Tip: HIPAA + Sexual harassment laws = Regulations. They involve legal requirements that healthcare professionals must follow.

Good manners can represent the difference between getting ahead in your job or tumbling to the bottom of the career ladder.

Select one:

True

False

Answer: True

Tip: Good manners = Professionalism. Respect, courtesy, and a positive attitude can help you advance in your career.

A culture of __________ recognizes that everyone in the organization plays a meaningful role in the ability to care for patients.

Select one:

a. Teamwork

b. Respect

c. Communication

d. None of the above

Answer: Respect

Tip: Respect = Everyone matters. Every person in a healthcare organization plays an important role in patient care.

You can convey respect by being disrespectful of patients’ time, tending to their needs, and apologizing when you fail to do so.

Select one:

True

False

Answer: False

Tip: Respect = Value patients’ time. Be considerate of their time, meet their needs, and apologize when you fall short.

It is your manager's obligation to make sure you maintain your certification with an agency to continue employment.

Select one:

True

False

Answer: False

Tip: Your certification = Your responsibility. You are responsible for keeping your certification current, not your manager.

__________  is keeping information private and respecting a person or institution’s information.

Select one:

a. Communication

b. Empathy

c. Confidentiality

d. Flexibility

Answer: Confidentiality

Tip: Confidentiality = Keep private information private. In healthcare, protect patients’ personal and medical information.

You should always share your password with one coworker, just in case you forget it or they need to access something.

Select one:

True

False

Answer: False

Tip: Passwords = Private! Never share your password with coworkers. Each employee should use their own login to protect patient information and maintain accountability.

__________ in the workplace is knowing when and if you should share something.

Select one:

a. Empathy

b. Critical thinking

c. Respect

d. Discretion

Answer: Discretion

Tip: Discretion = Think before you share. Know what information to share, when to share it, and with whom.

Taking accountability in the workplace means being responsible for one’s own actions, behaviors, performance, and decisions.

Select one:

True

False

Answer: True

Tip: Accountability = Own your actions. Take responsibility for what you do, your behavior, your performance, and your decisions.