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Third Party Risk Management
sum of activities used to conduct due diligence on and evaluate third-parties (e.g. vendors, contractors, business partners)
Fouth-parties
subservice organizations of third-parties
Third-party oversight
implementation of strategies to manage uncertainty, indentify vulnerabilities, and ensure compliance and continuity
Right to Audit
contract clause that allows the contract holder to conduct an audit of the service providers
NDA
protects information from disclosure during and post relationship
MOU (Memorandum of Understanding)
non-binding document that outlines intentions between parties
MOA (Memorandum of Agreement)
legally enforcible document that establishes a contractual relationship between parties
BPA (Business Partner Agreement)
comprehensive legal document that outlines terms and conditions of a relationship between business parties
SLA (Service Level Agreement)
- specifies service and support commitment
- may include incentives/penalties
MSA (master service agreement)
outlines general terms and conditions.
serves as a framework for future agreements/projects between parties
SOW (Statement of Work)
- defines tasks, deliverables, timelines and expectations for a particular project between client and service provider
- falls under the umbrella of an MSA
WO (Work Order)
used to document individual service requests