PHRM 3900 Midterm & Final Exam

Patient-Centered Communication in Pharmacy Practice; Principles & Elements of Interpersonal Communication; Basic Communication Skills; Communication Barriers

The meaning perceived from communication is primarily attributed to…

your body language

The Institute of Medication (IOM) includes patient-centered care as one of six domains of quality & defines it as providing care that is respectful of, and responsive to…

all; individual patient preferences, needs, values & ensuring patient values guide all decisions

Patient centered care depends upon…

all; helping patients achieve therapeutic goals endorsed by the patient, open exchange of information, development of a trusting relationship, & patient involvement in the decision-making process

Which of the following is NOT true of the JCPP?

it fails to support the profession’s provider status activities

When providing patient-centered care, the pharmacist must be able to…

all; understand all aspects of the patient’s illness experience, develop self-awareness of how one’s own presence & actions affect patients and may influence their behavior, perceive the patient as a person, & build a therapeutic alliance with the patient

The use if chronemics would be classified as to which of the following modes of interpersonal communication?

nonverbal communication

Which general communication category is sign language?

manual communication

Which general communication category is letters, emails, & messages?

written communication

Which general communication category is body language & eye contact?

nonverbal communication

Which general communication category is phone calls & public speaking?

oral communication

How can misperceptions be minimized?

all

Building on work of Shannon & Weaver (1949), the interpersonal communication model consists of which of the following components?

the sender, the receiver, the message, barriers, & feedback

Interpersonal skills are traits you use to successfully interact with & communicate with others. Which of the following are examples of interpersonal communication skills?

all

What are the 3 parts of OBRA 90?

all

Body movements comprises only 7% of communication.

false

Which below is NOT a barrier to communication?

an open posture

In a good communication model, information flows ONLY in one direction to avoid confusion.

false, information flows BOTH ways

Summarizing, paraphrasing, clarifying, & giving feedback are all examples of…

being an active listener

What are the 3 prime questions for counseling patients?

all

In regards to the PAR technique for counseling, PAR stands for…

prepare, assess, & respond

Which are components of the Pharmacists’ Patient Care Process?

all

Which of the following are ENVIRONMENTAL communication barriers?

all

Which of the following are TIME communication barriers?

all

Which of the following are ADMINISTRATIVE communication barriers?

all

Which of the following are PERSONAL communication barriers?

all