Healthcare Simulation - Communication

Active Listening

Listening to a person by providing feedback, sending listening signs, and asking questions.

Barrier

An obstacle that gets in the way of effective communication.

Biases

Opinions made before facts are known. Influence in an unfair way.

Body language

The use of body and facial positions and movement to send a message. Nonverbal communication

Communication

Process in which messages are exchanged between a sender and a receiver. Includes written or spoken word, signals or other methods.

Conflict

The struggle between two opposite desires.

Eye Contact

A listening technique that requires a person to keep eye to eye contact, in order to affirm he/she is paying attention

Feedback

The return of information to the sender by the receiver trying to understand the message.

Gesture

A message sent by moving your hands or body.

Interpersonal Skills

The ability to communicate with and deal effectively with people.

Message

A communication (usually brief) that is written or spoken or signaled.

Prejudice

Negative feelings about a person because he/she belongs to a specific cultural or racial group.

Receiver

The person receiving the message. Also known as the listener.

Sender

Referred to as the speaker, is the person who creates and delivers the message

Team

A group of people who work, play or do something together.

Tone of Voice

The pitch of a person’s voice.

Communication

The exchange of information, ideas, feelings, and thoughts.

Why is communication important in healthcare?

It is important in healthcare because you need to know the needs of others and to meet those ends.