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Business Process
A standardized set of activities that accomplish a specific task, such as processing a customer’s order.
Business-facing processes (back-office processes)
Invisible to the external customer but essential to the effective management of the business; they include goal setting, day-to-day planning, and performance feedback.
Customer-facing processes (front-office processes)
Processes that result in a product or service received by an organization’s external customer.
Value Chain Analysis
Views a firm as a series of business processes that each add value to the product or service.
Supply Chain Management (SCM)
The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability.
Enterprise Resource Planning (ERP)
Integrates all departments and functions throughout an organization into a single system to streamline business processes.
Critical Success Factors (CSFs)
The crucial steps companies perform to achieve their goals and implement their strategies.
Key Performance Indicators (KPIs)
Quantifiable metrics a company uses to evaluate progress toward critical success factors.
Ethics
The principles and standards that guide our behavior toward other people.
Information Security
A broad term encompassing the protection of information from accidental or intentional misuse.
Data Redundancy
The duplication of data, or the storage of the same data in multiple places.
Data Integrity
A measure of the quality of data.
Real-time Data
Immediate, up-to-date data.
Database Management System (DBMS)
Creates, reads, updates, and deletes data in a database while controlling access and security.
Relational Database Model
Stores data in the form of logically related, two-dimensional tables.
Metrics
Measurements that evaluate results to determine whether a project is meeting its goal.
Customer Relationship Management (CRM)
Involves managing all aspects of a customer’s relationships with an organization to increase customer loyalty and retention.
four strategic initiatives
Business process analysis, supply chain management, customer relationship management, and enterprise relationship management.