Oil System and Sales Tools Notes
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Description and Tags
Vocabulary flashcards covering oil system components, treatments, and customer sales and information tools.
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8 Terms
Oil Additives
Products that can protect engine parts against excessive wear.
Stop Leak
A treatment used to address oil leaks presenting symptoms such as small leaks, drops in oil levels, and worn parts.
Oil Leak Symptoms
Indicators that an oil leak is present, specifically small leaks, a drop in oil levels, and worn parts.
Engine Treatment
A product that improves oil circulation and reduces heat build-up and friction.
Z-net
A sales and information tool that goes 4 pages deep with detailed info and schematics.
WITTDTJR
A sales and service tool or standard associated with giving transparent advice to customers.
Tools for Sales + Info
Reference resources available to assist customers, consisting of Z-net, WITTDTJR, Google, DOC, and autozone.com.
Customer Qualifying Questions
Information-gathering prompts used with customers: "What isn't working?", "When did it start?", "What fluids have been added?", "What does it smell/feel like?", "What does it sound like?", and "Tell me more…".