Effective Communication and Patient Education in Healthcare

Vocabulary practice flashcards covering principles of effective communication, the SBAR reporting framework, communication types, and inpatient education protocols at RS Mitra Medika Pontianak.

Effective Communication (Komunikasi Efektif)

A communication process where the message is not merely conveyed, but completely understood and followed up by the recipient to ensure safe and appropriate patient care.

Effective Communication Flow

The sequential four-step progression consisting of: Message conveyed → received → understood → followed up (ditindaklanjuti).

Sender (Pengirim)

The core communication component referring to the party who initiates and delivers the information.

Receiver (Penerima)

The core communication component referring to the individual or party who receives the delivered information.

Message (Pesan)

The core communication component that encompasses the specific content or information intended to be conveyed.

Media (Komunikasi)

The channel or method used to transmit information, such as oral (lisan), written (tulisan), telephone, or other mediums.

Feedback

The essential communication component that serves to verify and confirm that the message has been accurately understood by the receiver.

SBAR

A structured communication framework used when reporting a patient's condition or conducting handovers (serah terima) to keep information organized, brief, clear, and complete.

Situation (SBAR)

The component of SBAR that explains the patient's current condition, problem, or acute concern in a brief and clear manner.

Background (SBAR)

The component of SBAR that provides relevant medical history and clinical context pertaining to the patient's current situation.

Assessment (SBAR)

The component of SBAR that delivers a professional analysis, evaluation, or clinical assessment of the patient's condition based on observed findings and vital data.

Recommendation (SBAR)

The component of SBAR that provides suggestions, requested actions, interventions, or subsequent steps needed to manage the patient's problem.

Clinical SBAR Communication

The application of SBAR between healthcare staff, including Nurse to Doctor, Laboratory/Radiology staff to Doctor, General Practitioner to Specialist, or Nurse to Nurse.

Non-Clinical SBAR Communication

The application of SBAR framework in non-medical hospital operations, such as communicating technical issues with IT maintenance staff.

Written Communication (Komunikasi Tertulis)

A primary communication format in hospitals that must be complete, clear, concise, polite, and correct.

Verbal Communication (Komunikasi Verbal)

A spoken communication format requiring careful consideration of word choice, intonation, clarity, tempo, and appropriate timing.

Non-Verbal Communication (Komunikasi Non-Verbal)

Communication delivered through bodily cues, including facial expressions, body posture, eye contact, and body language.

Pelayanan Administrasi Terpadu (PAT)

An integrated administrative service unit alongside front office staff responsible for communicating instructions to patients on how to access hospital services.

Patient Identification Bracelet (Gelang Pasien)

A band attached upon admission containing the patient's name, date of birth, medical record number, and attending doctor's name, designed to prevent identification errors and only removed upon discharge.

Yellow Wristband Sticker (Stiker Warna Kuning)

A specific indicator placed on the patient's wristband, accompanied by a bed marker/hanger, to designate that the patient is at medium or high risk of falling.

Hospital Visiting Hours (Tata Tertib RS)

Designated visitation periods set from 11.00–13.00 and 17.00–20.00 WIB, with a maximum limit of 1 patient companion/watcher provided with a waiting card.

DPJP (Dokter Penanggung Jawab Pelayanan)

The primary attending physician in charge of the patient's medical care who must authorize discharge before inpatient administrative clearance.