Business Operating Systems - Chapter 62

A collection of flashcards covering key terms and concepts from the chapter on Business Operating Systems.

HIPAA

Health Insurance Portability and Accountability Act; a law to enhance and protect patient rights.

Operating Procedure Manual

A document that communicates policies and procedures for staff to follow.

Record Keeping

The process of maintaining adequate and accurate records as a business assistant's responsibility.

Personnel Manual

A manual outlining employment policies, job descriptions, and employee benefits.

Cyber Security

Protective measures to guard against data breaches in dental practices.

Filing Systems

Methods to classify and arrange records for easy preservation and retrieval.

Active Files

Records of patients seen recently, usually within the past 2 to 3 years.

Inactive Files

Records of patients who have not been seen in the last 3 years.

Purge Tabs

Color-coded tabs used to quickly sort records into active and inactive categories.

Appointment Scheduling

The process of planning patient appointments for optimal workflow and productivity.

Inventory Management

Systematic tracking and ordering of dental supplies to ensure adequate stock.

Continuation Appointment System

An appointment system where patients are given specific future appointment dates.

Reorder Point

The inventory level at which a new order should be placed to replenish supplies.

Service Contract

An agreement that provides for emergency repairs and maintenance of dental equipment.

Data Breach

An incident where unauthorized access leads to the loss of confidential information.

Electronic Filing

Storing records digitally on a computer's hard drive.

Financial Arrangements

Establishing payment plans or options for patients regarding their dental care.

Recall System

A method for reminding patients of their next dental appointments.

Backorders

Items that are not available for immediate delivery and will be shipped later.