TPC 103: Applied Business Tools and Technologies (GDS) - Chapter 4 Flashcards

Vocabulary flashcards reviewing core terms, technological systems, major GDS platforms, and specific software solutions used in hotels and airlines as presented in Chapter 4.

Global Distribution System (GDS)

A computerized network that facilitates transactions between travel service providers (such as airlines, hotels, and car rental companies) and travel agencies by providing real-time inventory and pricing information.

Amadeus GDS

A leading GDS used by travel agents and service providers worldwide to access real-time inventory and pricing for airlines, hotels, car rentals, and other travel services.

Sabre GDS

A prominent GDS connecting travel buyers with travel suppliers like airlines and hotels, offering booking services, data analytics, and travel management solutions.

Travelport GDS

A GDS provider that operates several platforms including Apollo, Galileo, and Worldspan, providing travel agents access to travel inventory, pricing, and booking capabilities.

ITA Software

A powerful airfare search and pricing system acquired by Google and integrated into Google Flights, providing technology for searching and pricing flights across various travel websites.

Central Reservation System (CRS)

A software system used in the hospitality and travel industry to manage and distribute room inventory, rates, and reservations across multiple distribution channels.

Revenue Management System (RMS)

A software tool designed to help businesses in the travel and hospitality industries optimize pricing and inventory management to maximize revenue using data analytics and algorithms.

Dynamic Pricing

An RMS feature that adjusts prices in real-time based on demand, market conditions, and competitor pricing to set optimal prices for different customer segments.

Demand Forecasting

An RMS feature that predicts future demand for rooms or services based on historical data, trends, and market analysis to help businesses anticipate demand fluctuations.

Point of Sale (POS) System

A technology used to manage sales transactions, inventory, and customer interactions at the point where a sale is completed, commonly used in restaurants and retail stores.

Property Management System (PMS)

A comprehensive software solution used to manage hotel operations, including reservation management, front desk check-ins and check-outs, billing, and housekeeping management.

Customer Relationship Management (CRM) Systems

Systems that manage and analyze guest interactions and data to enhance personalized service, loyalty programs, and targeted marketing campaigns.

Online Booking Engines (OBE)

Web-based systems that allow customers to book hotel rooms directly through the hotel's website or third-party platforms with real-time availability and secure payment processing.

Passenger Service Systems (PSS)

A comprehensive suite of applications that manage airline reservations, ticketing, check-in, and boarding processes.

Flight Operations Systems

Systems used by airlines to manage flight scheduling, crew management, and aircraft maintenance tracking.

Airport Check-In Systems

Systems that streamline airport check-in using self-service kiosks and automated bag-drop systems connected to the airline's PSS.

In-Flight Entertainment (IFE) Systems

Systems that provide airline passengers with entertainment options such as movies, TV shows, music, and internet connectivity during a flight.

Amadeus Altea Suite

A Passenger Service System (PSS) widely used by Philippine Airlines for its comprehensive reservation, ticketing, check-in, and boarding capabilities.

Lufthansa Systems' Lido/Flight

A Flight Operations System utilized by Philippine Airlines for flight planning and operations.

SITA's CrewConnect

A flight operations application applied by airlines for crew management and scheduling.