Unit 3 - Field Tech Training

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Last updated 1:57 PM on 10/7/26
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15 Terms

1
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How to eject printer toner?

  1. Log into the printer as an admin

  2. Go to supplies and select the toner cartridge you need to replace

  3. press the eject button

  4. Then open the toner tray, and the designated toner cartridge should be swapped


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Six ethernet troubleshooting steps

  1. restart the device

  2. check if the account is locked

  3. check for network adapters

  4. Replace the ethernet cable

  5. ping the device

  6. check if the computer is on Corporate Wi-Fi


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How do you ping a device?

  1. Open Command Prompt

  2. In Command Prompt enter ping Asset tag


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How do you check if the computer is on Corporate Wi-Fi?

  1. Open Command Prompt

  2. In Command Prompt enter ipconfig /all

  3. look for the default Gateway

  4. make sure that it is on 172.20.140


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How do you check the IP address of a printer?

  1. Open up Print Manager

  2. Double click on the app title icon

  3. click on Print Servers

  4. Open up \\pcorpprt03

  5. Click on printers

  6. click on the printer described

  7. Click on Port and look at the one highlighted


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How do you do Hardware troubleshooting?

  1. reboot the computer

  2. ensure that all cables are plugged in securely

  3. unplug the cables and plug them back in

  4. review the Dell Diagnostic Indicators for desktops and Dell Peripheral Manager for Wireless Keyboards and mice


7
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What is a VGA?

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What is a DVI?

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What is a USB-C?

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What is a USB-A?

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What is a USB-B?

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How do you do display troubleshooting

  1. Check that if you click, Win + P, the display setting is on extend

  2. check the cables

  3. monitor

  4. docking station


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Display Troubleshooting (Check the cables)

  1. unplug the cables and plug them back in

  2. try switching old cables with new cables

  3. try plugging into a different port


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Display Troubleshooting (Monitor)

  1. Make sure the monitor is powered on

  2. try switching through different inputs

  3. check the refresh rate in settings to see where it should be set for the device


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Display Troubleshooting (Docking Station)

  1. Make sure the docking station is powered on

  2. the laptop is plugged in and powered on

  3. try unplugging the laptop and plugging it back in