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What is marketing
The management process involved in identifying anticipating and satisfying customer requirements profitability
Roles of the marketing function
Usp, trends in the market, determining product/service, social media, advertisement
What are common objectives for the marketing function
.increase market share- attract customers away from competitors
.increase sales revenue- advertisement, new customers, more sales
.develop new product/service- market research customer wants and needs
What is meant by the marketing mix
The combination of all the marketing decisions that a business makes and how the relate to each other. They are known as the 4P’s
Product, price, place and promotion
What issues may be considered under product in the four P’s
Product portfolio, Boston matrix, product life cycle and branding
What issues may be considered under price in the four P’s
Price makers vs price takers
Strategies — ST
Tactics — LT
What issues may be considered under place in the four P’s
Distribution channels, internet vs physical store, methods used to get product to end customer
What issues may be considered under promotion in the four P’s
Drawing attention, product business, gain and retain customers
What is meant by product orientation
A business based its marketing mix on what the business sees as its internal strategies
What is meant by asset-led marketing?
When marketing decisions are based on the needs of the consumer and the strengths of the business
What is meant by market orientation
A business bases its marketing mix on its perception of what the market wants
What is meant by a durable product
Good that does not quickly wear out or more specifically one that can be used over time
What is meant by a nondurable product
Goods which are immediately used by a consumer or which has an expected lifespan of three years or less
What is the difference between convenience goods and speciality goods
Convenience goods, most accessible brand will be purchased e.g. outlet store
Speciality goods, only a specific brand will be purchased e.g. customers go out of their way to reach it
What is product differentiation
Process of distinguishing a product or service from others to make it more appealing
What is a unique selling point (USP)
The aspect or feature of the product that may differentiate it from its rivals. Something that is unique and different from other options