Therapeutic relationship

What is the therapeutic relationship

A purposeful and goal directed relationship aimed at advancing the best interest and outcome of the patient

What characteristics are required for a therapeutic relationship

Respect, empathy, trustworthiness, rapport, active listening and honesty

What are the benefits of the therapeutic relationship

Improves client experience

Reduces hospital costs

Increases quality of patient wellbeing

Decrease hospital length of stay

What are the barriers of the therapeutic relationship

Anxiety

Fear

Low confidence

Inexperience

Time constraints

What is person centred care

Involves understanding the patient’s experiences through forming an inter professional relationship, while actively involving them in care. Helping the person live a meaningful life.

What is patient centred care

Focuses primarily on helping the individual regain and maintain a functional life

What are the benefits of patient centred care

Increased patient outcomes

Fewer adverse reactions

Improved safety

Increased patient satisfaction

Greater wellbeing

Patient empowerment

What is holistic communication

Looking beyond symptoms and understanding the whole person and their life experiences

What are the 5 areas of holistic communication

Social, physical, cognitive, emotional and spiritual understanding

What is respect

an interest in and acknowledgement of the person/s, their viewpoint and emotions

E.g. no judgement, social status, cultural differences

What is empathy

Understanding persons emotions and experiences, whilst separating your own values

How do you respect patients

Using preferred name, maintaining confidentiality, respecting beliefs and values, being non judgemental, and respecting cultural differences

What is informed consent

A patients voluntary agreement after receiving and understanding information.

Must consider: children, cognitive impairement, limited education

What is therapeutic use of self

Conscious use of self, where the nurse make deliberate choices and decisions during patient interactions to build a meaningful connection.

What does effective therapeutic use of self do

Balances assertiveness and responsiveness

Why is therapeutic use of self important

Builds trust, rapport and therapeutic relationship

Promotes person centred care

Improves patient outcomes

Helps patients feel understood

What is assertiveness

Stating points of view and expressing needs clearly

What is responsiveness

Listening to and understanding others

What are the four principles of medical ethics

Beneficence

None maleficence

Autonomy

Justice

What is beneficence

Acting in ways that promote good and benefit the patient

What is non-maleficence

Ensuring actions do not cause harm to the patient

What is autonomy

Giving the patient the freedom to choose freely, where they are able to

What is justice

Ensuring fairness, equality, and unbiased treatment of all patients