supply chain exam #2

what percentage of zappos ordered online are returned?

30%

gatekeeping/triage

screening effective parts; used in reverse logistics, someone looks at the products that are coming back in and assessing them

definition of reverse logistics

flow of goods from point consumption to point of origin

what is the best option for a company and what is the worst option?

best: resell

worst: landfill

what are the essential activities in a supply a supply chain?

logistics and transportation

what matters most to a purchasing/procurement manager?

it depends on the buying situation

the responsibilities of supply chain managers end when the product is delivered to or taken home by the customer (T/F)

false

which is more complex?

a service parts supply chain

what is the most appropriate way to handle returns of a microsoft surface that works fine but the customer "just didn't care for it"?

resell it "as is"

what is the most appropriate way to handle a truckload of fresh carrots rejected by retailers for not meeting visual standards?

repurpose it

what is the most appropriate way to handle samsung galaxy 7 note devices returned to the manufacturer by major retailers and telecom companies?

cannibalize parts

what is the most appropriate way to handle returns of a designer briefcase that is in perfect condition but the customer "just didn't like the look of it"?

resell it "as is"

storage and flow?

logistics

what are the three key decisions in the production and manufacturing process?

input, transformation, output

from the readings: what is industry 4.0 and what are the four key benefits?

artificial intelligence, faster and more accurate

productivity, flexibility, speed, quality

how much do US businesses spend on logistics?

$1.6 trillion

6-10% of their company spend it on logistics activity

what logistics activity supports the physical flow of goods and accounts for the largest portion of logistics spending?

transportation

why should companies focus on returns?

good return policies can lead to $$$

what disposition options are available for returned goods to as much recoup as much value as possible?

resell (most profitable)

recondition

refurbish

remanufacture

cannibalize

recycle

dum (least profitable)

within the context of call center operations and online support, technology can improve which of the following?

all of the above

select the two strategies discussed in the module 8 video on how to overcome service parts logistics challenges

mulit-echelon fulfillment process AND great great cross-chain visibility

which of the following is defined as a system for managing a company's interactions with correct and future customers?

customer relationship management

which of the following is NOT one of the main three parts of reverse logistics?

resale

which part of a firm's logistics system provides a buffer against fluctuating demand by storing inventory between the point-of-origin and point-of-consumption?

warehousing

the goal of _________________________ is to determine and maintain the lowest stock levels possible while meeting required customer service levels

inventory management

order preparation and transmission, entry, filling, shipment, and tracking are all part of what logistics process?

fulfillment

industry 4.0, is improving manufacturing through the addition of _______________ and smart technology

machine learning

industry 4.0 advances ___________________ through machines and robots that can execute production on a large variety of products

flexibility

the main contributor of _______________ was the development of machines running on electrical energy

industry 2.0

according to the reading, what smart technology tools bridges digital and physical assets as information carriers to improve existing manufacturing processes?

sensors and actuators

according to the reading, the total value optimization measure of success for strategic procurement focuses on:

price, supplier relationships, sustainability

according to the reading, strategic sourcing differs from conventional purchasing because it places emphasis on __________________ and optimizing the sourcing process through ongoing market analysis and building relationships with suppliers

total cost of ownership

according to the reading, the final step in the strategic sourcing process is to:

track performance metrics and optimize the sourcing plan

according to the reading, the most popular response to COVID-19 will be which large-scale sourcing change?

expanding the supply base