MANA3001 Exam 1 Vocab

Organization Behavior

the study of what people do in organizations and how that behavior affects performance

Management Functions

Planning, Organizing, Leading, Controlling

Psychology

individual emotion, behaviors, personality

Social Psychology

group behavior, social influence

Sociology

organizations, structure

Anthropology

culture

Contingency Approach

behavior and outcomes depend on the situation

OB Model

Input -> Processes -> Outcome

Input

personality, diversity, organizational culture

Process

attitudes, emotions, perception, decision making

Outcome

job satisfaction, performance, turnover

Service-Profit Chain

Satisfied/engaged employees -> satisfied/loyal customers -> strong financial performance

Surface-Level Diversity

visible characteristics

Deep-Level Diversity

values, beliefs, personality

Prejudice

An attitude representing generalized feelings toward a group

Discrimination

Actions or behaviors

Stereotypes

Oversimplified beliefs

Social Categorization

The process of constructing social distinctions between "us" and "them"

Group Composition

Functional Diversity

Cross-Culture OB

Hofstede framework of how certain characteristics / behaviors shift across cultures

Attitudes

evaluative statements (favorable or unfavorable)

Cognitive Dissonance

Incompatibility between attitudes or between attitudes and behavior

Organizational Identification

Organization Commitment

Perceived Organizational Support

Job Satisfaction

A positive feeling resulting from the perception that one's job is fulfilling

Employee Responses to Dissatisfaction

Voice, Exit, Loyalty, Neglect

Psychological Safety

A shared belief that the team is safe for interpersonal risk-taking

Employee Engagement

The degree of enthusiasm, passion, and commitment an employee feels for their job

3 Types of Employee Engagement

Engaged, not engaged, actively disengaged

Emotions

intense, discrete, short-lived, event-driven

Moods

longer-term, less intense, no clear cause

Emotional Labor

expressing organizationally desired emotions

Emotional Dissonance

projecting one emotion while feeling another

Big Five Personality

Conscientiousness, agreeableness, extraversion, neuroticism, openness to experience

Dark Triad

Machiavellianism, Narcissism, Psychopathy

Trait Activation Theory

predicts that some situations, events, or interventions "activate" a trait more than others

Situation Strength

Proposes that the way personality translates into behavior depends on the strength of the situation

Person-Organization Fit

People are attracted to and stay with organizations that match their values

Perception

The process by which we organize and interpret sensory impressions

Halo Effect

the tendency for an impression created in one area to influence opinion in another area