Types of Information Systems

POS (Point of Sale)

The system or technology used to record a customer's purchase at checkout.

TPS (Transaction Processing System)

Records and processes routine daily business transactions, such as sales, payments, and orders.

MIS (Management Information System)

Provides routine reports and summaries to help managers monitor and manage business operations.

DSS (Decision Support System)

Uses data and analytical tools to help managers make decisions, especially less routine or complex decisions.

ESS (Executive Support System)

Provides senior executives with summarized information to support strategic decisions.

ERP (Enterprise Resource Planning)

An integrated system that connects internal business processes and information across departments.

SCM (Supply Chain Management)

An enterprise system that manages relationships with suppliers and coordinates the movement of materials, products, and information.

CRM (Customer Relationship Management)

An enterprise system that manages a company's relationships and interactions with current and potential customers.

Enterprise Applications

Systems that automate processes across multiple business functions and organizational levels, sometimes extending beyond the company.

Touchpoint

A method of interaction between a company and a customer, such as a website, phone call, email, or retail store.

Churn Rate

The rate at which customers stop using or purchasing a company's products or services.