Verbal/nonverbal communication

Verbal communication

exchange of information using words (spoken and written)

Uses of verbal communication

interactions, reports, documenting

Elements of effective communication

clear message, delivered in a clear and concise manner, receiver must be able to hear and receive the message, no interruptions or distractions

Therapeutic communication skills

uses to encourage communication

Non-therapeutic communication skills

those that block communication

Barriers to communication

hearing loss, impaired vision, trouble speaking

Nonverbal communication

seeing and receiving wordless messages, expresses more of a meaning than verbal communication

Percentage of spoken word

7%

Percentage of tone of voice

38%

Percentage of body language

55%

Types of nonverbal communication

gestures, body language and posture, facial expressions, eye contact, object communication such as clothing and hairstyles, touch, and proximity