CHAP 3 VOCAB MAA

modified block style letter

center point or right justify date, closing, and signature block; left justify all other elements

Block style letter

left justify all elements

verbal communication cycle (5)

Origination of message by the sender, Encoding of the message by the sender, Transmitting the message through a channel, Receiving and decoding the message by the receiver, Checking for understanding through feedback

endnotes

person who composed the letter, their first 3 initials capitalized and person who actually typed it lowercase (

proofreading

the careful reading and examination of a

document for the sole purpose of finding and correcting

errors

editing

the assessment of a document to determine its

clarity, consistency, and overall effectiveness

barrier to communication

problems that get in the way of communication

physical barriers

noisy surroundings, poor acoustics, and

dim lighting can negatively affect the message; hearing

loss, fatigue, and illness also make it difficult to send

and/or receive messages

inactive listening

hen someone else is speaking (sending

a message), we need to stop talking and begin listening,

even if we don’t agree with the message; this is the first

step to becoming an active listener

nonverbal communication

body language, facial expressions

referral letter

letter physician’s gives to specialist

mixed standard puntuation

proper punctuation

open punctuation

little to no punctuation