Unit 3: Written Communication in the Workplace

A particular organization's annual report highlights the profits earned by each department in the previous financial year, and the measures that should be undertaken in the upcoming year to increase the organization's profits by rectifying past mistakes.

This is an example of an __________.

analytical report, because it not only analyzes the data but also provides recommendations to solve problems

Which of the following is a useful tip for effective business emailing?

Use only essential words to make your email more concise and easy to read.

Nagwa is writing a report on educational strategies that can be incorporated into the workflow to enhance employee skill sets. During revision, she specifically checks the quality of the language and whether it is suitable for her readers.

Which aspect of the report is Nagwa reviewing?

The readability of the report

An article was published in the newspaper that provided strong arguments and evidence about the benefits of Ayurveda. The article urged people to shift from their current lifestyle choices and adopt Ayurvedic practices.

What is the main purpose of this article?

To persuade people

Consider this email written by Seeta, an HR manager, to an employee in her company: "Ï'm quite sure this in in the company's policy document but the next time you wish to take unplanned leave please make sure you check withme since I am resposible for all employees."

Keeping in mind the possible obstacles in written communication, assess the effectiveness of this email.

This email will not be taken seriously because it is poorly edited. The email will send an impression to the reader that Seeta is careless and unprofessional.

A survey regarding work/life balance was circulated throughout an IT company. The instructions before the survey read as follows: "Improvement of the quality of work life for employees is an essential category that is being discussed by the management; however, we would like you, the employees, to provide your two cents, through this survey, such that we could implement improvements based on your requirements."

Identify the appropriate stylistic change to this text to ensure clear and concise writing.

Break the sentence into shorter sentences to increase the clarity of the message.

Chris is drafting a memo to his team that will communicate the next steps in their project and delegate responsibilities among team members. He has currently written three paragraphs, but he wants to reorganize his message to make the most important information stand out.

Keeping in mind the elements of evaluation, what could Chris do to achieve his goal?

Instead of paragraphs, he could use headings and bullet points to organize his information.

Which of the following statements about resumés is most accurate?

A resumé is a document that summarizes your educational background, skills and experience and work history for potential employers.

The following is an excerpt from an email: "The projected growth for 2020 is highly attainable. The company has grown considerably. Companies similar to ours have not grown as much. "

If you had to rewrite this email using an appropriate transition, without changing the email's intended meaning, which of the following revisions would be correct?

The projected growth for 2020 is highly attainable. The growth of our company is considerably high when compared to that of our competitors.

Which of the following is a quality of good business writing?

Anticipating the expectations of your audience so that you can customize your writing accordingly

Which type of writing would you most likely observe in an email between an employee and his or her supervisor?

Formal

Which of the following statements illustrates the characteristics of an effective paragraph in written communication?

Each paragraph should focus on only one idea or thought.

Keeping in mind basic grammatical rules, select the sentence that is written correctly.

Apologies. Mr. Ahmad, our executive director, is currently in a meeting. Could I take a message?

Which of the following examples of written communication uses the time principle to structure data?

A business report documenting the progression of a project during a fiscal year