Hospital & Physician Communication

What communication methods are used at a MEDITECH facility?

Kardex, intercom, email, telephone/fax, in-person communication, Vocera, and Teams/Skype for Business.

What communication methods are used at a Cerner facility?

Phone, email, fax, team communication, inter-hospital mail, intercom, Cerner orders, Vocera, CMS, and other facility-specific methods.

What is MEDITECH Order Entry (OE) used for?

Communicating patient-care requests to departments.

Which departments may receive MEDITECH OE requests?

Medical Imaging, physiotherapy, occupational therapy, dietitian/diet kitchen, and Home Health.

What Medical Imaging services can be requested through OE?

X-ray, MRI, CT, and Nuclear Medicine.

What is the first step when contacting a physician?

Page the physician if they have a pager.

What should you do if the physician needs to be contacted by cell phone?

Clearly identify yourself and who you are calling on behalf of.

What should you do if a physician does not respond after 30 minutes?

Try contacting the physician again.

What should you check if the physician cannot be reached?

Whether the physician is in the Operating Room.

Who should you contact if the physician remains unreachable?

The physician's office or Medical Office Assistant (MOA).