BLTDM sample exam

Which of the following statements best describes the difference between a traditional supply chain and a supply chain network (SCN)?

A – A supply chain network uses advanced technology to enhance information sharing – because it integrates tech for real-time coordination among all members, unlike a linear traditional supply chain.

A workload analysis assesses

C – How many hours each job task takes to complete – because it measures task duration to plan staffing and workloads.

What attitude would be most likely to support long-term relationships between businesses and their suppliers?

A – Collaborative – because it encourages cooperation and trust over time.

If a country with a developing economy participates in free trade, it can expect to encounter

B – Job loss – because competition from imports can reduce domestic employment in some industries.

Which of the following business analysis techniques focuses on how to approach and achieve an organization's goals?

A – M.O.S.T. – because it defines Mission, Objectives, Strategies, and Tactics to guide action.

Entrepreneurs protect the profitability of their businesses by developing which of the following skills?

D – Financial and problem-solving – because managing finances and solving issues directly impact profits.

An important aspect of managing the project team is

A – Monitoring the work effort – because tracking progress ensures tasks are completed on time.

Knowledge management allows companies to

D – Better answer customer questions – because storing and sharing information improves responsiveness.

What is a major difference between the critical path method and the critical chain method for project management?

C – The critical chain method considers resource constraints

Nonjudgmental, immediate, and nonthreatening are all characteristics of

C – Constructive criticism – because it provides helpful feedback without discouraging employees.

Which of the following is a technological tool that a business uses to store, update, and access various types of information?

C – Relational database – because it organizes data for easy retrieval and updating.

When natural resources are used to produce a good or service, they become __________ resources.

A – Economic – because using them in production gives them economic value.

When prioritizing work, employees should place the most importance on work that involves

B – Tight deadlines – because urgent tasks have the highest immediate impact.

Which of the following is a reason to apply knowledge management processes?

C – To manage information overload – because it organizes knowledge to prevent confusion and inefficiency.

As the size and power of United States businesses have increased over time, the federal government's involvement in the U.S. economy has

D – Increased – because larger businesses need more regulation and oversight.

According to the statement of cash flows, free cash flow is

A – $4,280,100 – because free cash flow equals cash from operations minus capital expenditures.

Mara signing a document to not reveal cookie recipes is an example of a(n)

A – Nondisclosure agreement – because it legally prevents sharing confidential information.

The primary reason that people lose or leave their jobs is that they have

D – Poor job performance – because failing to meet expectations is the main cause of termination.

Results of properly using analytical reports include

C – Improved productivity and enhanced communication – because insights help employees work more efficiently and share information effectively.

One of the most basic requirements of demonstrating honesty and integrity is to

D – Tell the truth in all situations – because honesty is foundational to ethical behavior.

Which of the following is most likely to occur as a result of a weak dollar in the United States?

A – Americans will buy fewer imports – because imports become more expensive when the dollar weakens.

What type of law addresses issues that interfere with a firm's right to do business?

C – Tort – because tort law covers civil wrongs affecting business operations.

Which of the following statements regarding the relationship between a business and its supply chain is true?

A – If a business's supply chain is poorly managed, customer satisfaction is likely to suffer – because delays or errors in supply affect the end customer.

Ariel keeping clients' information on a server can ensure unauthorized users cannot read it by

D – Encrypting the information – because encryption converts data into unreadable form for outsiders.

Maxwell Manufacturing inspecting equipment to ensure safety is complying with laws that relate to

A – Workplace safety – because regular maintenance prevents accidents and meets regulations.

Which of the following is an example of ethical behavior?

C – Honoring your promises – because keeping commitments builds trust and integrity.

What should you include in the conclusion section of a research report?

D – Reasons why your research findings are significant – because the conclusion explains the importance of the results.

What management function establishes a business's goals and objectives?

C – Planning – because planning defines targets and strategies to achieve them.

One of the most important, fundamental keys to successful change management is

B – Involving everyone in the organization – because participation increases acceptance and reduces resistance.

The use of sorting techniques to capture knowledge involves

C – Comparing and ordering concepts – because sorting organizes knowledge for easier use and retrieval.

Which of the following statements accurately describes the relationship between innovation, learning, and change?

B – Internal and external changes trigger new learning, leading to innovation – because adapting to changes develops knowledge that enables innovation.

Rachel’s statement about the research methodology is an example of a(n)

B – Transition – because it connects different parts of a presentation smoothly.

The ability of an individual to influence the actions of other people is known as

D – Power – because power allows someone to affect others’ behavior.

How does having a customer-service mindset benefit a business's employees?

C – It helps the business achieve its profit goals – because better service leads to satisfied customers and increased revenue.

What is the first step of the litigation process?

D – The plaintiff files a complaint – because the lawsuit begins when the plaintiff formally states the claim.

Cameron being tempted to act unethically due to his supervisor is an example of

D – The organizational culture – because the environment influences employee behavior.

By cleaning up work areas at the end of each day, employees usually are able to

D – Stay organized – because a tidy workspace reduces confusion and errors.

Jorge creating a plan to protect digital assets should first

D – List all of the company's digital assets – because knowing what to protect is the first step in security planning.

A strategy to help manage risks in a global supply chain is

C – Work with experienced partners abroad – because experienced partners reduce the chance of errors or delays.

To secure confidential financial data online, businesses often use

D – Encryption techniques – because encryption prevents unauthorized access to sensitive information.

The main difference between arbitration and mediation is that

D – Arbitration involves a judgment – because arbitration results in a binding decision while mediation does not.

Operating costs that are fixed until a certain level of production then become variable are

C – Semi-variable – because these costs include fixed and variable components.

Rita supporting a merger for personal gain is motivated by

C – Short-term gratification – because immediate rewards influence her decision despite potential long-term risks.

One activity associated with the directing function of management is

C – Instructing employees – because directing involves guiding and supervising staff.

The first step in the control process to determine if planned goals are being achieved is to

B – Set monthly or quarterly sales and profit goals – because performance is measured against predefined targets.

Why would a business's stockholders be interested in the business's accounting records?

C – To know whether they have made a good investment – because accounting shows profitability and financial health.

The final step of change management is to

D – Analyze results – because evaluating outcomes ensures changes achieve desired effects.

Fluctuating value of the Chilean peso against the dollar is an example of

A – Foreign exchange risk – because currency changes affect international transactions.

Tools to reduce information redundancy and share data include

D – Cloud-based storage applications – because cloud storage allows centralized access and backup of information.

The production manager of a company producing tools would most likely report to the

D – Vice president of manufacturing – because operations managers report to senior executives responsible for production.

Operations managers must work closely with managers and employees in

B – All other parts of the business – because operations affect every department.

To ensure records survive a disaster, the company should store its records

A – In a remote location – because offsite storage prevents loss from local disasters.

Department manager, small business manager, and regional manager are

B – General management – because they oversee multiple functions and make broad decisions.

Lily monopolizing a meeting discussion is an example of

B – Monopolized the discussion – because she dominated the conversation, limiting others' participation.

To provide transparency for investors and customers, entrepreneurs should

A – Separate their business and personal finances – because it ensures clarity and accountability.

A hotel buying software to store and manage customer information should buy

C – Database software – because it stores, organizes, and retrieves customer data efficiently.

Mark in R&D developing products fulfills which marketing function?

A – Product/Service management – because he manages product development and improvement.

A question to answer when developing lessons learned is

D – How can we improve? – because lessons learned focus on future improvements.

A business afraid of negative press from a lawsuit might

B – Offer a settlement – because it avoids prolonged publicity and reputational damage.

A primary purpose of preparing a work breakdown structure for a project is to

B – Identify the project deliverables – because it outlines all components and responsibilities.

Ranga wants tax-free withdrawals during retirement

the best plan is

Filipe turning ingredients into a meal is part of

D – The conversion process – because resources are transformed into finished products.

A common characteristic of an inspired individual is

A – Open to new experiences – because curiosity and flexibility promote creativity.

Businesses forming captive insurance companies to cover risks is to

C – Transfer risk – because the company self-insures to control exposure to certain losses.

Sam asking a classmate to help create slides is an example of

D – Delegate – because he assigns part of his workload to someone else.

Enforcing a store return policy positively impacts the business by

A – Reducing misunderstanding and ill will – because consistent rules prevent confusion and complaints.

Before negotiating with a vendor, a business plans

D – Its concession strategy – because it sets terms it is willing to give up to reach agreement.

An example of intangible inventory is

D – The quantity of finished goods currently in transit to distributors – because it cannot be physically counted until received.

A characteristic of a simple written report is that it usually is

D – Short – because it summarizes information clearly and concisely.

A technique companies can use to promote work-life balance is

C – Offer a generous amount of paid time off – because it reduces stress and increases employee satisfaction.

Economic activities can be impacted by __________ changes like droughts, floods, and blizzards

B – Climatic – because extreme weather affects production and operations.

After developing a plan for an advertising campaign, delegating responsibilities focuses on

B – Directing – because directing assigns tasks and guides employees to execute the plan.

Harley not sharing tips hinders the organization due to

C – Self-interest – because personal motives prevent knowledge sharing.

The usefulness of a product to consumers is referred to as product

D – Utility – because it measures satisfaction or value to the user.

Assessing personal strengths and weaknesses is a(n)

C – Ongoing process – because self-assessment is continuous for improvement.

The primary ethical conflict in operations is to find ethical ways to cut costs and

B – Maximize profits – because balancing ethics and profitability is central to operations.

The ONT Company should use which project-management software?

D – Corporate-level – because it manages multiple large projects across the organization.

Kerry saving receipts for taxes is for

A – Charitable gifts – because they are deductible expenses for reporting purposes.

An acceptable file name for a word-processing document is

C – Office Calendar 3 30 2024 – because it avoids invalid characters and is readable.

When changing data, it is important to

D – Make identical changes in all locations – because consistency prevents errors and data conflicts.

Being tempted to open a book on a take-home test is a(n)

B – Ethical dilemma – because it involves a choice between right and wrong.

Which process group includes analyzing and measuring project performance?

D – Monitoring and controlling – because it tracks progress and ensures goals are met.

Reynolds Uniform Supplier most likely violated

B – Contract law – because failing to deliver the agreed quantity at the agreed price breaks the contract.

Process thinking helps organizations by

D – Letting them know why they succeeded or failed – because analyzing processes clarifies causes of outcomes.

One of the safest ways to determine if an expensive item is worth it is by

B – Reading verified customer reviews – because unbiased feedback reduces purchase risk.

An accurate income statement often helps a business identify

C – Trouble spots – because it highlights areas of financial concern.

Focusing on preventing defective products from being created is

D – Quality assurance – because it ensures processes produce quality outputs.

Use of GPS tracking in supply chain management

C – It helps with decision-making – because real-time data improves logistics and planning.

Asking “What did you mean about promotion?” is a

C – Clarifying question – because it seeks understanding rather than assuming information.

An activity that falls under supply chain management is

B – Building relationships with vendors – because supplier collaboration is central to SCM.

According to CMMI, the highest level of maturity an organization can reach is

A – Optimizing – because processes are continually improved for efficiency and quality.

A company trying to achieve aspirational quality aims to

B – Greatly exceed customer expectations – because it goes beyond basic requirements to delight customers.

A recipient-focused informational message is

B – "You'll save at least 50% on everything in the store during this incredible sale!" – because it emphasizes the benefit directly to the reader.

HR managers walking a fine line is often between doing what is best for the organization and

C – What other employees or managers want them to do – because they must balance fairness with organizational needs.

Without ethical standards, risk management activities can occur

B – At the expense of other people – because unethical decisions may harm stakeholders.

Elaine choosing Sheets Paper Company is an example of a(n)

A – Standard order – because it is a routine purchase based on price and availability.

In the SOW, the message about limited survey time appears in

C – Constraints – because it defines limitations affecting project execution.

A main external factor that may cause a firm to change business processes is

B – Competition – because rivals drive process improvements.

It is appropriate to prepare interview follow-up letters

A – After they have submitted application forms – because it expresses continued interest and professionalism.

Chloe cannot access data on CDs because CDs have become

B – Obsolete – because newer technology like USBs or cloud storage has replaced CDs.