Chapter 1 Quiz

A U.S. equipment manufacturer finds a less expensive source of supply in China for steel forgings currently purchased from a United State's supplier. The manufacturer switches from the U.S. to the Chinese forging supplier. This is an example of which of the following important trends in operations and supply chain management?
A. Radio Frequency Identification (RFID)
B. Electronic Commerce
C. Relationship Management
D. Increasing Competition and Globalization

D. Increasing Competition and Globalization

The text indicates that which of the following is perhaps the most difficult of all the activities that operations and supply chain personnel perform?
A. globalizing
B. electronic commerce
C. sourcing
D. relationship management

D. relationship management

Which area of the SCOR model includes the activities that are necessary to handle warranty repairs and exchanges or shipments in excess of what is needed at a retail location?
A. return
B. delivery
C. planning
D. source

A. return

Which of these is NOT a flow that moves up and down the supply chain?
A. physical
B. information
C. procedural
D. monetary

C. procedural

The supply chain function works with marketing to manage the movement of physical goods throughout the supply chain. This supply chain activity is:
A. purchasing
B. logistics
C. forecasting
D. capacity planning

B. logistics

The capacity planning function is closely linked with which two interorganizational supply chain participants?
A. finance and accounting
B. marketing and human resources
C. government and APICS
D. suppliers and customers

D. suppliers and customers