Bank Customer Requests

A set of 20 vocabulary flashcards covering common bank customer service requests, technical issues, card problems, transaction disputes, security concerns, and financial support scenarios.

Mobile Banking App Login Issue

A problem where a customer is unable to access their mobile banking app because it repeatedly indicates an incorrect password, despite entering it correctly.

Online Banking Registration

The process and required information needed to set up and register for online banking after opening a new bank account.

Payee or Beneficiary

A recipient profile that must be added in a mobile banking app to transfer money to another bank account.

Customer Details Update

The process of updating personal contact details and residential address after moving house, completed either via online banking or by visiting a branch.

Mobile App Crashing

A technical issue where a banking app repeatedly closes upon opening while trying to check a balance, persisting even after restarting the phone.

Blocked Debit Card

A condition where a debit card suddenly stops working for payments without having been reported lost or stolen by the cardholder.

ATM Cash Dispense Failure

An error where cash is not dispensed during an ATM withdrawal (such as £200), even though the funds have been deducted from the account.

Lost Debit Card

A misplaced payment card that must be blocked immediately to prevent unauthorized use and replaced with a new card sent to the customer.

Contactless Payment Decline

A recurring rejection of contactless card payments despite the card functioning normally with a PIN, which may be due to a transaction limit or card fault.

Cash Machine Deposit Delay

A delay in funds appearing in an account balance after depositing cash (such as £500 with a transaction receipt) at a cash machine yesterday.

Disputed Transaction

An unrecognized payment on a bank statement (such as £89.99 to an unknown company) that a customer seeks to identify and dispute.

Misdirected Bank Transfer

An electronic money transfer sent to incorrect account details, requiring bank intervention to cancel the payment or recover the money.

Direct Debit Failure

An uncompleted automated payment (such as for an electricity bill) that was rejected despite sufficient funds being available in the account.

Bank Fee Inquiry

A customer query asking for an explanation of deducted charges (such as £35 in fees in a single month) and whether they can be refunded.

International Transfer Status

The tracking of a cross-border payment (such as €2,000 sent to a supplier in Germany) that has not arrived after three working days.

Compromised Account

A security breach alerted by a text message regarding unauthorized access attempts, followed by unrecognized payments appearing on the account.

Frozen Account

An administrative hold placed on a bank account without prior explanation, causing all attempted outgoing payments to be declined.

Fraudulent Phone Call

A scam call in which an imposter claims to represent the bank and asks the customer to confirm account details and a security code.

Payment on Hold

A security or processing halt placed by a bank on a large transfer (such as £8,000 to a solicitor for a house purchase), delaying execution before a deadline.

Repayment Support Options

Financial relief and assistance arrangements offered by a bank to help customers facing job loss manage loan repayments and monthly bills without extra charges.