Publishing an ICT Project Sustaining an ICT Project for Social Change

Website Traffic

• measure of the number of visitors a website

receives.

• number of visitors can vary based on the website's

purpose, the objectives of the visitors, and the

methods through which they found the site.

Organic Traffic

number of users who visit a website after

using search engines

Direct Traffic

access the website directly

Referral Traffic

people who enter a website with a third-

party site like forum or blog

Social Networks

traffic created by visitors arriving from post

in different social media website such as

Facebook and Instagram

Paid Media

traffic generated by pay-per-click on

SocMed networks

Problem

unknown underlying cause of one or more

incident

Problem Management

➢ aims to resolve the root causes of incidents

➢ To minimize the adverse impacts of incident caused

by errors

Workaround:

overcoming a problem or

limitation in a program or system

Known Error Record

condition identified by successful

diagnosis of the root case of a problem and

the subsequent development of a work-

around.

Request Fulfillment

➢ fulfilling service requests, which are minor

(standard) changes or request for information

o ex: reset password

Standard Change

➢ pre-approved, repeatable, pre-defined, low-risk

changes

o ex: updating anti-virus software

IT Infrastructure

➢ the basic hardware, software, networks and

facilities upon which an organization's

information technology are built.

Infrastructure Management

➢ process of managing equipment, software,

and services.

➢ another branch of Information Technology

Infrastructure Library (ITIL).

Operation Management

➢ provides the day-to-day technical

supervision of the ICT infrastructure

Technical Support

Provides assistance to those who experience

technical, hardware, or software issues

Service Support

➢ Encompasses support processes

➢ necessary to ensure service quality