Police Dispatch and Call for Service Final Exam Review

Vocabulary practice flashcards covering Differential Police Response levels, CAD/RMS codes and retention, Mental Health Act forms, ping procedures, and related emergency service terminology.

P-PSAP

Primary Public Safety Answering Point - Windsor Police Services.

S-PSAP

Secondary Public Safety Answer Point - Windsor Fire Rescue, EMS.

Differential Police Response (DPR)

The police response system where a CFS (call for service) falls into 5 response method categories: Priority levels 1-4, or 9 (with Priority 6 being seldom used).

Priority 1 (Emergency Response)

Red code. A life-threatening situation where serious injuries are believed to have occurred or are likely to occur. Call takers have 90 seconds to enter the CFS, dispatchers have 90 seconds to dispatch, and it must be broadcast across all primary channels.

Priority 2 (Urgent Response)

Orange code. A situation in progress that requires immediate police intervention without a threat to life or bodily harm. Call takers and dispatchers each have 90 seconds, and it must be broadcast across all primary channels.

Priority 3 (Routine Response)

Dark Blue code. Situations requiring police involvement that do not require an emergent or urgent response; must be dispatched within 1 hour or as practical.

Priority 4 (Regulatory Response)

Situations requiring a mobile police presence and follow-up investigation, or an event where a complainant insists on a mobile police response.

Priority 9 (Telephone Response)

Minor crimes with no suspect where the only need is filing a police report. Calls can be transferred to the TRC (Telephone Reporting Centre) or CRC (Collision Reporting Centre); officers are not dispatched.

Priority 6 (Alternative Police Response)

Minor crimes with no identifiable suspects where an officer from the PSU (Patrol Support Unit) creates a police report and completes the initial investigation by phone.

Downgrading Priority Levels Policy

A CFS priority may change at any time due to circumstances or new information, but only a supervisor may downgrade a Priority 1 call. Priorities for IPV, IPA, Child Abuse, Panic Alarms, Financial Inst. Alarms, ATM Alarms, Pharmacy Alarms, and Hold Up Alarms can never be downgraded or cancelled.

Windsor Policing Districts

Five zones/districts divided East/West at Walker Rd, practicing Reactive Policing. West Zones (1 and 2, including HQ) are controlled by DSP1/CD1/D1; East Zones (3, 4, and 5) are controlled by DSP2/CH2/D2.

Amherstburg Policing Districts

Two zones/districts divided North/South at Alma Rd, controlled by DSP2/D6 and practicing Community Policing.

Boblo Island Response Protocol

A higher priority response protocol due to travel time: ferry runs every 20 minutes, a minimum of two officers must be sent, patrol drives the island once per shift, and dispatch must call the Ferry Captain.

7Y11

Harbour Master Call Sign.

CFRO and FIP Checks

Canadian Firearms Registry Online and Firearms Interest Police queries run through CAD for calls involving IPV/IPA/IPR, Family Violence/Argument/Report, PIC (violent/non-violent), Suicidal Person, ODs, Weapons, Violence, or Firearms (216).

Civil Dispute

A legal dispute between private parties or negligent acts causing harm where a law has not been broken; the plaintiff brings the action against the defendant, and both are represented by private lawyers.

Criminal Violation

A deliberate or reckless act that causes harm to another person or property in violation of the law; investigated by police and prosecuted by the Crown on behalf of the victim against the defendant/accused.

CAD Retention

Retained for 2 years.

RMS Retention

Retained forever.

Queued Calls Priority Colors

Red (Priority 1), Orange (Priority 2), Blue (Priority 3), and Teal (Priority 4).

Dispatched Units Status Colors

Light Blue (Dispatched), Maroon (EnRoute), Yellow (At Scene), Light Purple (Busy), Bright Pink (Transporting), and Light Brown (Officer Out of Vehicle).

CAD Clearance Code: P

Cleared to PON (Part I Offence Notice).

CAD Clearance Code: U

Unfounded.

CAD Clearance Code: S

Stale.

CAD Clearance Code: T

Cleared by street check.

CAD Clearance Code: A

Cleared to PSU (Patrol Support Unit).

SOLACOM - PSAP ESIL

Emergency Subscriber Information Lookup system used to input cell phone numbers and identify the subscriber company during a cellular ping.

Humanitarian Letter

An official letter sent from the E911 email to a cellular subscriber company as needed when pinging a phone in life-threatening emergencies.

Mental Health Act - Section 17

Empowers an officer with reasonable and probable grounds to legally apprehend a person acting in a disorderly manner and bring them to a hospital for assessment.

Form 1 (Application for Psychiatric Assessment)

An APA issued by a physician; valid for 7 days including the day signed, under which the person must be assessed within 72 hours.

Form 2 (Order for Examination)

An order issued by a Justice of the Peace; valid for 7 days including the day signed, allowing police to bring a person to the hospital for assessment (does not permit an involuntary hold unless a doctor signs a Form 1).

Form 9 (Order for a Return)

An order issued by a physician valid for 30 days allowing police to apprehend and return an individual who left the hospital while on an involuntary psychiatric hold.

Community Treatment Orders (CTO)

A consent-based, comprehensive plan of community-based treatment or care and supervision valid for 6 months (renewable) for persons with severe or persistent mental illness.

Form 47

An order for examination issued when an individual is non-compliant with their Community Treatment Order (CTO); police have 30 days to apprehend the individual and return them to the issuing physician.

Excited Delirium

Also known as agitated delirium or psychomotor agitation; symptoms include running wildly, running into traffic, high body temperature, sweating/nakedness, glass/mirror aggression, and superhuman strength. Commonly triggered by cocaine, meth, PCP, or LSD.

Fentanyl

A synthetic narcotic that is 20 to 40 times more addictive and strong as heroin and 100 times stronger than morphine.

Missing Persons Level 1

A high-risk, vulnerable missing person category, typically applied to individuals under 12 years of age or over 65 years of age.

Missing Persons Level 3

A habitual missing person category characterized by low risk, lower priority, and no immediate threat to well-being.

WECEN

Windsor Essex Counter Exploitation Network.