Chapter 9 - Communication in the Digital Age

A comprehensive set of vocabulary flashcards based on the lecture notes about communication in the digital age.

Communication Process

The exchange of information between a sender and a receiver, including the inference of meaning.

Interpersonal Communication

Communication that occurs between two or more people.

Perceptual Screens

Factors that influence message quality, accuracy, and clarity, such as age, gender, and culture.

Encoding

The process of translating thoughts into a message that can be understood by others.

Decoding

The process of interpreting and making sense of a received message.

Feedback

The receiver's reaction to the sender's message.

Noise

Anything that interferes with the transmission and understanding of a message.

Media Richness

The capacity of a communication medium to convey information and promote understanding.

Communication Competence

An individual's ability to effectively use communication behaviors in a given context.

Nonverbal Communication

Messages sent or received without the use of written or spoken words.

Active Listening

The process of actively decoding and interpreting verbal messages.

Cyberloafing

When employees use the Internet at work for personal use.

Generational Differences

Variations in communication styles and preferences across different age groups.

Linguistic Style

Differences in communication patterns based on factors like gender or generation.

Crucial Conversations

High stakes discussions where opinions vary and emotions run strong.

Active Listening

Fully invested listening that engages the listener in the conversation.

Involved Listening

Partially invested listening where the listener is engaged but not fully attentive.

Passive Listening

Listening without taking responsibility for understanding the message.

Detached Listening

Listening with no concern or interest in the speaker's message.

Reflective Listening

Carefully listening and repeating back the speaker's message to ensure understanding.

Non-verbal cues

Body movements, facial expressions, and other non-verbal signals that convey meaning.

Facial Expressions

Nonverbal signals that express emotions and reactions.

Eye Contact

A significant nonverbal cue that can vary in meaning across cultures.

Touching

A powerful nonverbal cue that can convey warmth and build personal bonds.

Privacy Concerns

Employee concerns over employer access to personal information in digital communications.

E-mail Etiquette

Best practices for composing and managing emails professionally.

Self-efficacy

An individual's belief in their ability to succeed, particularly during presentations.

Medium

The method used to communicate a message, such as text, email, or face-to-face.

Communication Barriers

Obstacles that prevent effective communication, such as noise or perceptual screens.

Social Media

Web-based platforms that foster interaction and dialogue among users.

Management Communication

The processes and practices by which managers convey information and guide their teams.

Communication Styles

Individual preferences in conveying and interpreting messages, often influenced by gender or culture.

Cognitive Attention

The mental effort required to process and understand messages during communication.

Technology in Communication

The use of digital tools and platforms to facilitate interaction and exchange of information.

Collaboration

Working together to achieve a common goal, often strengthened by effective communication.

Emotional Intelligence

The ability to recognize and manage one's own emotions as well as those of others.

Cultural Norms

Shared expectations and rules that guide behavior within a group.

Listening Skills

The ability to effectively interpret and respond to spoken messages.

Communication Ethics

The principles of right and wrong that guide communication behavior.

Conflict Resolution

Methods and processes involved in facilitating the peaceful ending of conflict.

Digital Communication

The electronic exchange of information over the internet.

Organizational Communication

The flow of messages within and between organizations.

Power Distance

The extent to which less powerful members of organizations defer to more powerful members.

Feedback Mechanism

A process to evaluate the effectiveness of communication and make improvements.

Influence of Technology

The impact of digital tools on communication dynamics and effectiveness.

Visual Aids

Tools such as slides or videos that enhance presentations by providing visual context.

Workplace Culture

The shared values, beliefs, and norms that shape how an organization operates.

Communicative Competence

Combined skills and knowledge crucial for effective interaction.

Professional Boundaries

Limits that ensure respectful and ethical professional relationships.

Listening Styles

The differing approaches individuals take when engaging with spoken information.

Message Clarity

The precision and ease of understanding conveyed by a communication.

Ethnocentrism

The belief that one's own culture is superior to others.

Intergenerational Communication

The interaction between individuals from different generations.

Social Presence Theory

The awareness of others in mediated communication environments.

Crowdsourcing

Inviting contributions from a large group of people, particularly from an online community.

Crisis Communication

The strategic communication practices employed during a crisis or emergency.

Cues

Signals that provide information about social situations or conversations.

Descriptive Feedback

Specific comments that clarify what the receiver understood from the message.

Behavioral Communication

The observable actions that accompany verbal messages.

Situational Context

The circumstances surrounding a communication event that can affect its interpretation.

Virtual Teams

Groups of individuals who work together from different locations, using technology to communicate.