HRM Test 2: Training, Development, Appraisals & Turnover

What are the three steps of Kirkpatrick's Training Evaluation?

1. Reaction, 2. Learning, 3. Behavior

What is the purpose of a Needs Assessment in training?

To identify gaps in skills or knowledge that training should address.

What are the three types of Needs Analysis in training?

A. Organization, B. Task, C. Person Needs Analysis

What is Noe's 5-Step Training Model?

Need -> Ready -> Plan -> Train -> Evaluate

What distinguishes Management Development from Training?

Management Development focuses on long-term learning goals for managerial levels, while Training targets front-line workers with short-term goals.

What are the four approaches to Management Development?

1. Formal Education, 2. Assessments, 3. Job Experiences, 4. Interpersonal Relationships

What is the role of a Mentor in employee development?

To develop and support the protégé, often leading to better outcomes for proteges.

What are the two main goals of a Performance Appraisal (PA)?

A. Evaluative, B. Developmental

What is 360-degree Feedback in Performance Appraisals?

Feedback collected from multiple sources

5 S’s: supervisors, self, subordinates, served, same job peers (coworkers)

What are Rater Errors in Performance Appraisals?

Biases that affect the accuracy of evaluations

Superviser bias, Halo Effect and Devils horns, Central tendency, Leniency, strictness, and Recency Bias

What is the difference between Voluntary and Involuntary Turnover?

Voluntary turnover occurs when an employee quits, Involuntary turnover happens when an employee is fired.

Employment At-Will doctrine

Employers can fire for good, bad, or no cause at all

Employees can quit for good, bad, or no cause at all

What are the four exceptions to the Employment At-Will doctrine?

1. Civil rights laws, 2. Contracts, 3. Whistle-blower laws, 4. Public Policy.

What is the difference between Progressive and Non-Progressive Discipline?

Progressive discipline involves a series of steps for minor violations

Steps: 1. Verbal warning 2. Written warning 3. Suspension 4. Termination

Non-progressive discipline can lead to immediate discharge for serious offenses.

What is the Hot Stove Rule in discipline?

Good discipline provides: warning, is immediate, consistent, and impersonal.

What should a supervisor do when an employee is frequently late?

Document the conversations and follow the progressive discipline steps as per company policy.

What is a key management challenge regarding employee discipline?

Balancing compassion for an employee with fairness to the rest of the team.

What precedent exists regarding company account misuse?

Another employee was dismissed for intentionally using a company account for personal purchases.

What should HR consider regarding the previous employee's case?

The circumstances and severity of the previous case in relation to Taylor's situation.

What is a Needs Assessment in training?

A 'Gap Analysis' to identify the needs of the organization, task, or person.

What factors are included in Training Readiness?

Learner ability, attitude, and motivation to learn.

What is Instructional Design?

The process of developing training to meet identified needs.

What is a Learning Management System (LMS)?

A computer application that automates training processes.

What are the three analyses involved in Needs Assessment?

Organization analysis, task analysis, and person analysis.

How can the supervisor address extra workload on coworkers?

By considering fairness and the impact of Jordan's situation on the team.

What are common management skill assessments used in assessment centers?

In-basket exercises and leaderless group discussions.

What are job assignments as a form of employee development?

Includes rotation, transfer, promotion, demotion, and temporary assignments.

What are some off-the-job training techniques?

Streaming, lectures, conferences, simulations, case studies, role playing, and sensitivity training.

What is the glass ceiling?

A metaphor for the barriers that prevent protected class members from advancing in their careers.

protected class member get’s stuck in promotion ladder

What is succession planning?

companys ID’s employees who can fill jobs when they become vacant.

What are the goals of performance appraisals?

To evaluate past performance and develop future potential.

What is performance management?

A formal process that uses performance appraisals as a main tool.

What are comparative methods in performance appraisals?

Methods that rank employees or use forced distribution to evaluate performance.

What does the Behaviorally Anchored Rating Scale (BARS) do?

Replaces numerical ratings with specific behavior statements to assess performance.

What is the difference between deficiency and contamination in PA forms?

Deficiency refers to lacking key traits

Contamination includes unnecessary traits.

What is the formula for turnover?

Dissatisfaction + Opportunity = Turnover.

What is wrongful discharge?

When an employer violates laws or employee agreements leading to a lawsuit.

What does the WARN Act require?

Employers must provide a 60-day notice before mass layoffs or plant closings.

What is Alternative Dispute Resolution (ADR)?

A process involving mediators and arbitrators to resolve disputes outside of court.