Ch 4, Personal and Professional Qualities of a Health Care Worker

Competence

being qualified and capable of performing a task

Dependability

accept the responsibility required in your position, maintain good attendance record

Empathy

being able to identify with and understanding another person’s feelings, situations, and motives

Responsibility

being willing to be held accountable for your actions

Self-motivation

ability to begin or to follow with a task

Tact

having the ability to say or do the kindest or most fitting thing in difficult situations

Reputation

character in view of the community

Psychological barriers

closed-mindedness, judging, preaching, moralizing, lecturing, overreacting, arguing, advising, and prejudging

Body language percentage

55%

Active listening

paying attention to and making an effort to hear what the person is saying

Mobile manners

modulate your voice, 10-foot proximity rule, love the one you’re with, keep it short, lights out phones off, avoid annoying ringtones, hang up and drive

Sender

creator of the message

Message

verbal or nonverbal stimuli

Interference

anything that changes the meaning of a mesage

Receiver

individual who analyzes and interprets the message

Feedback

verbal or nonverbal response the receiver sends to the source of the message

Subjective observations

cannot be seen or felt, and are commonly called symptoms, are usually statements or complaints made by the patient

Objective observations

can be seen or measured, and are commonly called signs