Chapter 8: Managed Services

Many managed operations are housed in _____ ________ that does not have _____ as their primary business

host organizations; foodservice

captive clientele

a group of buyers or users who are unable or unwilling to switch to an alternate provider of goods or services

it is necessary to meet both the needs of the ____ and ______

guest and institution

managed services operations produce food in __________ for service and consumption within fixed time periods

large-quantity batches

Volume of business

more consistent and easier to cater

Why use managed services?

quality of program

financial benefits

expertise in management and service

Recruitment of management and staff (Labor relations)

Resources available (menus, design, programs, management systems, IT)

The smaller the operation the more ______

extensive the responsibilities are

Airlines and Airports

They focus on in-flight foodservice management and want to control costs for this service such as it being an additional cost for meals on flights.

Military

Military workers are provided food through dining halls, hospitals, and clubs in order to support them during duty.

Elementary and Secondary Schools

The National School Lunch program is a large managed service company that supports school systems with covered meals.

Colleges and Universities

This includes all types of meals and locations such as dining halls and cafes and meal plans are a large part of this sector.

Health Care Facilities

There is a large focus on meeting specific needs because of medical reasons and food is served in multiple ways such as in the cafeteria or is catered.

Business and Industry

Contractors have lots of control and a liaison is involved to make sure the terms and corporate philosophy are followed, and there is an increase in smaller foodservice options.

Leisure and Recreation

This sector includes arenas, zoos, and stadiums and focuses on efficiency as well as the many food production ways such as vendors and stands.

Ex. Aramark at Fenway

Other facilities

U.S. National Parks have hotels, restaurants, snack bars, etc.

zoos, aquariums, and sports tournaments

correctional facilities often contract out as well (inmates)

Managed Service other than Food

can market opportunities by developing service capabilities beyond food

ex. housekeeping, maintenance, concierge services, and landscaping