Business U1 Key Terms

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Last updated 4:22 PM on 10/4/26
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273 Terms

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Brand

A unique design, symbol, words, or logo which makes a product recognizable and distinguishes or differentiates it from its competitors.

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Competition

The rivalry among sellers trying to achieve goals such as increasing profits, market share, or sales volume where there are similar business operations in the same market for goods and services (e.g., KFC vs. McDonald's).

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Direct Competition

Businesses that offer similar products or services and appeal to the same target group of customers.

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Dynamic Market

A market that is subject to rapid and continuous change.

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Innovation

A new idea, device, or method; turning an invention into a viable product or process development.

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Market Size

The total demand or total sales in a particular market, measured by volume or value.

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Mass Market

A large, unsegmented market where products are targeted at a wide audience.

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Niche Market

A specialist, targeted sub-segment of a larger market focused on meeting specific customer needs and wants.

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Online Retailing

Selling goods or services over the internet directly to consumers.

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Market Volume

The total physical quantity of products sold within a specific period of time.

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Market Value

The total amount spent by customers in a market, calculated as quantity sold multiplied by price.

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Risk

Uncertainty or inability to predict outcomes due to unknown factors, often within the business's control or choice.

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Uncertainty

A lack of knowledge about future events and outcomes, often caused by uncontrollable external factors.

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Market Research

The gathering, processing, and analyzing of data regarding customers, competitors, and the market.

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Primary Research

Gathering first-hand, new data directly for a specific purpose (e.g., surveys, focus groups).

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Secondary Research

Gathering existing data that has already been collected for another purpose (e.g., reports, articles, internet data).

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Quantitative Data

Data that can be measured and expressed numerically (e.g., statistics, graphs, percentages).

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Qualitative Data

Information about opinions, beliefs, attitudes, and feelings that cannot be easily measured in numbers.

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Sample

A small group of individuals selected to represent the population as a whole.

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Bias

A skewed or unfair representation or opinion that interferes with making an accurate judgment.

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Database

An organized collection of data stored electronically for instant access, searching, and analysis.

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Focus Group

A small group of people brought together to discuss and give feedback on a product, brand, or service.

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Market Segmentation

Dividing a market into distinct sub-groups of consumers with similar needs, characteristics, or behaviors.

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Demographic Segmentation

Categorizing a market based on demographic factors such as age, gender, income, or social class.

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Geographic Segmentation

Dividing a market based on location, such as region, country, or climate.

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Psychographic Segmentation

Segmenting a market based on lifestyle, attitudes, social class, or personality traits.

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Target Market

A specific group of consumers at which a company aims its products and services.

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Product Positioning

How a product is perceived in the minds of consumers relative to competing products.

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Market Map

A two-dimensional diagram plotting two key variables (e.g., price and quality) to spot gaps in the market.

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Unique Selling Point (USP)

A feature or characteristic of a product or service that differentiates it clearly from competitors.

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Added Value

The difference between the cost of purchasing raw materials/inputs and the final price of the finished product.

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Demand

The quantity of a good or service that consumers are willing and able to buy at a given price over a given period.

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Substitute Good

An alternative good that can be purchased in place of another if prices change.

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Complementary Good

A product or service that is bought and used alongside another product.

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Supply

The amount of a product or service that producers are willing and able to offer for sale at a given price.

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Equilibrium Price

The price at which the quantity demanded by consumers equals the quantity supplied by producers (market-clearing price).

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Price Elasticity of Demand (PED)

A measure of the responsiveness of the quantity demanded of a good to a change in its price.

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Product Design Mix

The combination of three essential factors in designing a product: function, aesthetics, and cost.

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Sustainability

Designing or producing goods in a way that minimizes environmental impact and conserves resources for future generations.

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Promotion

Activities designed to inform, persuade, and remind target customers about a product or service to boost sales.

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Branding

The strategy of creating a unique name, image, and reputation for a product or company in the customer's mind.

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Penetration Pricing

Setting a low initial price for a new product to attract customers and quickly gain market share.

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Price Skimming

Setting a high initial price for a new, innovative product before gradually lowering it over time.

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Predatory Pricing

Setting artificially low prices to drive competitors out of the market (often illegal).

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Psychological Pricing

Setting prices that appeal to customers' emotional rather than rational responses (e.g., $9.99 instead of $10.00).

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Boston Matrix

A portfolio analysis tool that classifies products into Cash Cows, Stars, Question Marks, and Dogs based on market share and market growth.

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Business-to-Business (B2B)

Commercial transactions conducted directly between two or more businesses.

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Business-to-Consumer (B2C)

Commercial transactions conducted directly between a business and individual end consumers.

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E-Commerce

The buying and selling of goods or services using the internet.

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Distribution Channel

The chain of businesses or intermediaries through which a good or service passes until it reaches the final buyer.

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Entrepreneur

An individual who sets up a business, taking on financial risks in the hope of making a profit.

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Resilience

The ability of an entrepreneur to recover quickly from setbacks, difficulties, or business failures.

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Trade-Off

A situational decision that involves losing one feature or quality of something in return for gaining another.

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Opportunity Cost

The next best alternative foregone when making a choice.

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Fixed Costs

Costs that do not change with the level of output or sales produced (e.g., rent, salaries).

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Variable Costs

Costs that vary directly with the level of output or production volume (e.g., raw materials).

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Total Costs

The sum of all fixed costs and variable costs incurred by a business.

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Break-Even Point

The level of output where total revenue equals total costs, resulting in neither a profit nor a loss.

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Margin of Safety

The amount by which current output/sales exceeds the break-even level of output.

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Budgets

A financial plan for the future concerning expected revenues, costs, or profits over a specific period.

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Brand
A symbol, logo or design that is recognisable and distinguishes a product from competitors. A unique design/sign/symbol/words/logo which makes it recognisable and differentiates it from its competitors
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Competition
The rivalry among sellers trying to achieve goals such as increasing profits, market share and sales volume
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Competitive market
When there are many rivals selling similar products
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Competitor
A rival business operating in the same market offering similar goods or services, e.g. KFC and McDonald's
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Direct competition
Businesses produce similar products that appeal to the same group of customers
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Dynamic market
A market that is subject to rapid/continuous change
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Indirect competition
Different businesses make or sell products that are not in direct competition but compete for the same customer experience, e.g. Netflix and the local cinema
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Innovation
The creation, development and implementation of a new product, process or service. Creating a new idea/product/process and turning it into a marketable product/service
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Market
Where buyers and sellers interact
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Market growth
An increase in demand/sales for a particular product or service
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Market share
The percentage of the total market a business has in terms of volume or value
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Market size
The total amount of sales/customers in a market measured by value or volume
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Mass market
A large unsegmented market where mass appeal products are on sale
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Niche market
A specialist area of a larger market on which a specific product focuses, where customers have specific needs and wants
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Online retailing
Selling goods and services on the internet
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Product innovation
The development/creation of products not previously available
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Sales volume
The quantity of a good or service sold within a period of time. Sales revenue divided by selling price
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Uncertainty
The inability to predict future events and outcomes, caused by unexpected external factors outside the business's control
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Biased questions
Questions that do not produce findings that give a true reflection of the views of the target audience
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Consumer behaviour
How consumers make decisions about how they choose and use products or services
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Databases
An organised collection of data stored electronically with instant access, searching and sorting facilities
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Face-to-face survey
A research method where the interviewer communicates directly with the respondent using a questionnaire
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Focus group
A group of people who participate in a discussion to give feedback about a product or service
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Government data
Government publications that a business can use, such as the census of the population
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Interview bias
Where the opinion of the interviewer interferes with the judgements of the interviewee
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Market orientation
When a business's products/services are based around the needs and wants of the customer
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Market reports
A document that contains information, statistics, research and facts on a chosen field
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Market research
Gathering, presenting and analysing information about products and customers
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Market segmentation
Dividing a whole market into particular customer groups that have similar characteristics
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Market segments
An identifiable part of the market where consumers share one or more characteristic or need
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Observations
Where market researchers watch the behaviour of customers
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Primary market research
Obtaining data first hand by the business to match its specific needs. Also known as field research
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Product orientation
When a business prioritises a product's design, quality or performance rather than meeting customer preferences
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Qualitative research
Market research relating to the opinions and beliefs of consumers. Data not presented numerically
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Quantitative research data
Numerical information that can be presented and analysed using graphs, charts and tables
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Respondent bias
When respondents respond inaccurately to a question for some reason
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Sample
A small group of people who must represent a proportion of a total market
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Secondary market research
Data collected by another business or organisation but used by the business in question. Also known as desk research
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Segmentation
Dividing the market into groups of people with similar attributes or common characteristics
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Social networking
A platform such as Facebook, X and YouTube, which can be used to market a business's products or services