In Class Worksheets

According to the video, email has developed its own unique style and what other characteristic?

Structure

What three qualities should business emails possess?

Clear, direct, and easy to read

What factors influence the formality of an email?

Company, readers, subject matter, and other factors

When emailing college professors, should your tone generally be formal or informal?

Formal

Why should you carefully choose your words in an email?

Emails can be forwarded indefinitely after they are sent

How should a subject line be written?

Brief and descriptive

What type of greeting should you use at the beginning of an email?

A brief and friendly greeting

When should you use more formality in a greeting?

When you are not familiar with the recipient

What should be stated first in the body of an email?

The main point

How should the writing in the body of an email be presented?

Concisely

What should you include at the end of an email?

A quick farewell

Writing concise business emails is considered what kind of skill?

A powerful skill

What type of email address should be used for professional communication?

A professional email address

What should a subject line accomplish?

Clearly summarize the reason or goal of the email

What is the first line of an email called?

The salutation

What section contains the main message of an email?

The body

What should every professional email include before the sender's name?

A sign-off

Besides your name, what information should be included in your signature?

Your title and other relevant information

Why is proofreading important?

It demonstrates diligence and professionalism

What should you verify in the recipient fields before sending?

That the email is going to the right person, people, or group

If someone has not responded, how long should you generally wait before following up?

Two working days

According to Senator Cory Booker, what is the criminal justice system currently violating?

Our values as a people

What evidence does Booker provide for his claim?

The United States incarcerates more people than any other country in the world

According to Ray Kelly, what does the criminal justice system need?

Refining and adjustments

How does Kelly describe police performance over the past two decades?

Effective

What has happened to crime rates over the last two decades according to Kelly?

They have gone down substantially

Kelly believes police forces have become what?

Smarter, better, more effective, and more proactive

According to Professor Tracey Meares, policing is a victim of its own what?

Success

What major trend does Meares cite over the last 30 years?

Crime rates have plummeted

What has remained flat despite lower crime rates?

Public support, confidence, and trust

What does Meares say the public cares more about than effectiveness?

How they are treated by public authorities

What two crowd-control tools did Clifton Kinnie mention experiencing at a protest?

Tear gas and rubber bullets

According to Ta-Nehisi Coates, if incarceration reduces social problems, the prison system could be considered what?

Effective

Approximately how many U.S. prisoners are serving life without parole sentences?

About 140,000

How many prisoners in Western Europe were cited as serving similar sentences?

12

How does Bruce Western describe America's use of long sentences?

An unusual feature of U.S. criminal justice

Booker argues the U.S. would have how much less poverty without over-incarceration?

20% less poverty

According to Booker, African Americans are how many times more likely to be arrested for a drug crime than white individuals?

Four times more likely

According to Coates, the criminal justice system is working as what?

Intended

Coates argues the system is only as broken as what?

Society is broken

According to the opening quote, a professional knows when to speak and when to do what?

Listen

A professional knows when to lead and when to be what?

A team player

Most people associate professionalism with being competent, reliable, and what?

Respectful

What is the first major attribute of professionalism discussed in the article?

Competency

Competency is based on specialized knowledge and what?

Skills

Professional knowledge and skills should be kept how throughout a career?

Up to date

What attribute accompanies accountability?

Reliability

True professionals plan when?

In advance

Professionals honor their what?

Commitments

When things go wrong, professionals avoid looking for what?

Excuses

If mistakes occur, professionals accept what?

Responsibility

Honesty is paired with what important trait?

Integrity

Professionals refuse to compromise their what?

Values

They do the right thing even if others what?

Disapprove

Self-control is supported by emotional what?

Intelligence

Emotional intelligence involves considering the emotions and what of others?

Needs

What attribute enables professionals to adapt to changing circumstances?

Flexibility

Employers expect commitment and the ability to do what?

Adjust to changes

Plans, goals, and parameters do what as work moves forward?

Evolve

Respect for others includes treating people with respect and what?

Kindness

Professionals should always be what to everyone they encounter?

Polite

Professionals go beyond the bare minimum by embracing new what?

Challenges

Professionals must maintain a professional what?

Image

Professionals always do what the part?

Look the part

According to the article, people are always being what?

Judged

Appearance extends to emails and other written what?

Documents

Poor grammar in reports implies a person is what?

Careless or disorganized

The article recommends finding a successful and what person to learn from?

Experienced

What should you observe about successful professionals?

How they handle technical aspects of the job and interact with others

What is the term commonly used for experienced professionals who guide others?

Mentors